AR Specialist

Insight Global - Bellevue, WA

Full-time

Bellevue, WA

Administrative and Support Services

About the position

The AR Specialist plays a crucial role in maintaining the financial health of the organization by managing accounts receivable processes. This includes resolving past due accounts, negotiating payment plans, and ensuring the accurate and timely processing of invoices. The position also involves addressing customer inquiries and assisting with daily cash applications and reporting, all while supporting the company's commitment to diversity and inclusion.

Responsibilities

• Contact customers daily to resolve past due accounts and determine how to prevent future payment delays.
• Negotiate payment plans with delinquent customers and monitor customer accounts on a daily basis to address and escalate potential issues.
• Ensure accurate coding and processing of invoices for on-time payment and investigate and resolve discrepancies and problems with invoices and payments daily.
• Address customer inquiries and requests with accuracy and urgency, acting as a liaison between the customer and the sales team to reconcile accounts and resolve disputes.
• Reconcile RMA invoices and credits for returned and/or failed products from customers and maintain detailed documentation of customer interactions.
• Assist with the daily application of incoming cash received as Wire, ACH, check, and credit card, and help with daily reporting as needed.
• Build and maintain professional relationships with internal and external customers, communicating effectively via phone, email, or postal correspondence.

Requirements

• 3+ years of accounts receivable collections experience
• Associates degree or equivalent combination of education and experience preferred
• Strong computer skills, including proficiency in Microsoft Office suite, especially Excel
• Experience with Oracle EBS is a big asset
• Manufacturing experience preferred
• Outstanding interpersonal communication and team skills, with a strong sense of urgency and ability to meet deadlines
• Excellent attention to detail, organizational skills, and the ability to maintain confidentiality
• Strong written and verbal communication
• Ability to organize and manage time efficiently and effectively