Arcade Attendant

Great Wolf Resorts • Fitchburg, MA

378d • $32,760 - $32,760

About The Position

The Attractions Attendant at Great Wolf Lodge is responsible for ensuring customer safety and satisfaction while overseeing various attractions within the Family Entertainment Center. This role involves engaging with guests, educating them on safety procedures, and maintaining the daily operations of attractions such as the Ropes Course, MagiQuest, and others. The position offers flexible scheduling and opportunities for career growth through training and development programs.

Requirements

• Must be 18 years or older to work the Ropes Course; 16 years or older to work in other Attractions areas.
• Some High School education or equivalent.
• Must be comfortable being at heights of 30 feet or more for extended periods of time.
• Flexibility regarding scheduling based on business demands.
• Experience utilizing basic math skills with ability to add, subtract, multiply, and divide.
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures.
• Successful completion of a criminal background check and drug screen.

Nice To Haves

• Previous experience demonstrating strong customer service.
• Ability to multi-task and prioritize a variety of tasks with minimal direction.
• Previous experience with cash transactions and Point of Sale systems.
• Proven teamwork skills.
• Enthusiastic and energetic.
• Comfortable working in varying weather conditions.

Responsibilities

• Communicates with guests for transactions, to process registration and complete orders.
• Educates guests on the Ropes Course, Rock Wall, and other physical experiences, including proper technique and safety guidelines.
• Maintains the daily operation of the MagiQuest game and documents any issues to the Retail Manager on Duty.
• Performs preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction.
• Ensures the daily operation of the attraction adheres to operating procedure guidelines.
• Outfits participants with correct safety equipment and makes adjustments as necessary.
• Inspects all safety equipment to ensure proper function.
• Assesses and assists in possible emergency situations and helps scared participants.
• Provides outstanding customer service and engages in suggestive selling.
• Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing.
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting.
• Ensures attraction adheres to the highest standards of cleanliness, presentation, and service.
• Assists in other retail outlets/attractions as needed.

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED