Architectural Designer Lead

WeWork - Charlotte, NC

Full-time

Charlotte, NC

Real Estate

About the position

The Community Lead at WeWork plays a crucial role in enhancing the member experience at their location. This position involves engaging with members to ensure their needs are met, organizing events, and maintaining operational standards. The Community Lead is responsible for fostering a welcoming environment, facilitating member connections, and supporting the overall mission of WeWork to empower businesses through flexible workspace solutions.

Responsibilities

• Complete scheduled, quarterly conversations with owned accounts to maximize membership value.
• Anticipate member and guest needs using relevant information to enhance their experience.
• Follow up in person with members who have submitted negative feedback.
• Utilize the severity scale for issue resolution to meet member needs.
• Review Medallia responses to identify areas for improvement and implement changes.
• Support front desk coverage to ensure consistent service during business hours.
• Conduct pre-move-in meetings and complete New Member Orientation for new accounts.
• Curate onboarding materials for new members on move-in day.
• Conduct move-out interviews to gather feedback on member experience.
• Conduct building tours for VIPs or prospective members as needed.
• Alert the Growth Team about members interested in growth-related conversations.
• Hand-off prospective member sales to appropriate sales contacts.
• Provide feedback on event programming and evaluate events based on attendance and satisfaction.
• Set up and host weekly social events to foster community.
• Ensure operational requirements are met for each event.
• Conduct morning walkthroughs to address building issues and escalate as necessary.
• Communicate WeWork policies and updates to members.
• Manage building energy and ambiance, including music levels.
• Liaise with cleaning companies to maintain space standards.
• Track and manage keys and keycard inventory.
• Oversee Community responsibilities in buildings without a Community presence.
• Review and understand emergency action plans and create incident reports as necessary.

Requirements

• Bachelor's Degree or equivalent experience.
• 2+ years of experience in hospitality.
• Proficient in the local language and understanding of local culture.
• Excellent interpersonal and networking skills.
• Strong verbal and written communication skills.
• Strong organizational skills with multitasking ability.
• Attention to detail and efficient task management.
• Ability to build and grow relationships.