ARCHTICS MANAGER| DENVER TECH CENTER

$80,000 - $85,000/Yr

Oak View Group - Denver, CO

Full-time - Mid Level

Denver, CO

0

Professional, Scientific, and Technical Services

About the position

The Archtics Manager will primarily manage the ticketing operations for premium areas within the venue. This role involves a deep specialization in Archtics, TM1, and Account Manager systems, and requires close collaboration with the Director of Ticketing and the Premium Sales and Service department, as well as other teams within the arena. The Archtics Manager will be responsible for building all events in the Archtics database, ensuring that all ticketing processes are efficient and effective, and maintaining a high level of customer service for premium ticket members. In this position, the Archtics Manager will work extensively with the Premium Sales & Services Team to facilitate seasonal renewals and member presales. This includes setting up the Account Manager for sales to premium ticket members and coordinating enhancements of third-party integrations that impact the Archtics database. The role also involves managing the process for premium tickets, including suites, club seats, and loge boxes, and ensuring that all event purchaser data is accurately loaded into the Archtics database. The Archtics Manager will also be tasked with reporting on individual event revenues for financial reconciliation, creating quality assurance processes for event builds, and educating the ticketing team and partners on the functionalities of Archtics and its integrations. This position requires a flexible schedule, as event days may involve supporting the box office and troubleshooting ticket issues. The role demands excellent customer service skills, the ability to develop and maintain client relationships, and a proactive approach to resolving guest concerns and discrepancies.

Responsibilities

• Work closely with Director of Ticketing to build all events in the Archtics database
• Work extensively with Premium Sales & Services Team with seasonal renewals and member presales
• Maintain knowledge and coordinate enhancements of all 3rd party integrations affecting the Archtics database
• Work with Ticketmaster to ensure all individual event purchaser data is loaded into the Archtics database
• Coordinate with ticket operations groups and Ticketmaster for annual database cleanups and upgrades
• Manage process for premium tickets for suites, club seats, and loge boxes
• Import seats and invoice suite holders, off manifest inventory, and reserved seat club members
• Build various pricing for premium members including parking, individual pricing for suite rentals, member pricing, loge boxes, etc.
• Event day duties may include supporting box office, working with clients on suite level, troubleshooting ticket issues
• Build out process and tickets for guest passes for suite members
• Report on individual event-by-event revenue for financial reconciliation
• Create a QA process for all event builds within the Archtics database and Ticketmaster host system
• Develop the process for all ROFR and Presale opportunities for approved groups
• Educate the ticketing team, partners, and executive Co-op staff on Archtics and 3rd party integrations
• Provide excellent customer service with efficient ticketing procedures and prompt responses to requests
• Develop and maintain excellent client relationships while meeting service level agreements
• Submit events to Ticketmaster for programming and manage inventory requirements
• Ensure the venue maximizes its use of Ticketmaster Products and Services
• Use troubleshooting techniques to identify root causes of issues and research client complaints
• Perform all other duties as assigned by the Head of Ticket Operations

Requirements

• Bachelor's degree in business, Sports Management, Marketing or related field preferred
• 3-5 years of experience with Ticketmaster products including Host, Archtics, TM1, Mobile Technology or similar systems
• Experience with Right of First Refusal (ROFR) programs preferred
• Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is highly desirable
• Ability to work independently and manage, train, and motivate others
• Proficiency with Microsoft Office including Word, Excel, Outlook, and PowerPoint
• Ability to accommodate a flexible schedule including evenings, weekends, and holidays
• Ability to work with the public and possess conflict resolution skills
• Ability to work well within a team environment and complete tasks independently
• Adaptability to work under pressure to meet deadlines
• Strong verbal and written communication skills, with the ability to present and communicate new ideas
• Extremely organized, detail-oriented, resourceful, quick learner, and able to handle multiple projects simultaneously

Nice-to-haves

• Experience with large-scale events in an arena, stadium, or concert setting
• Experience with Right of First Refusal (ROFR) programs

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) savings plan
• 401(k) matching
• Paid time off (vacation days, sick days, and 12 holidays)