Kopplin Kuebler & Wallace - Dallas, TX

posted 28 days ago

Full-time - Senior
Dallas, TX
1,001-5,000 employees

About the position

The Senior Vice President of Operations at Arcis Golf is a pivotal role responsible for overseeing the operations of a portfolio of 16 golf and country club properties in Arizona. This position requires a seasoned golf executive with a proven track record in leading multiple teams and empowering staff to achieve operational excellence. The successful candidate will be tasked with ensuring the financial performance of both private and public daily fee facilities, embodying the company's core values of humility, independent thinking, and a growth mindset. The overarching goal is to create extraordinary experiences for members and guests, enhancing the golf and country club lifestyle through innovative management and exceptional service standards. In this role, the Senior Vice President will act as an operational thought partner, collaborating closely with the Executive Vice President/Chief Operating Officer, department heads, and C-level executives to drive strategic initiatives and implement changes that align with the company's growth objectives. The position demands a strong focus on developing and retaining passionate servant leaders, ensuring that all clubs meet their financial targets while providing unrivaled programming and service. The candidate will be responsible for strategic planning and execution, monitoring compliance with national programs, and maintaining high ethical standards in all interactions. This includes leading all departments, ensuring they achieve their goals, and fostering strong working relationships across the organization. The role also involves creating and executing operational and financial plans, managing sales budgets, and implementing employee engagement strategies to retain top talent. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced environment.

Responsibilities

  • Lead and direct operations to ensure all clubs achieve goals and maintain strong working relationships.
  • Allocate appropriate administration time for planning, budgeting, scheduling, training, and meetings with Club GMs.
  • Monitor compliance with national programs such as Players Club, Core Beverage Program, Menu Program, Approved Product List, and Beverage Cart Program.
  • Ensure golf courses comply with all federal, state, and local laws.
  • Maintain a superior hospitality and service attitude, making decisions based on what is best for the company, membership, and staff.
  • Strategic planning and execution to create unrivaled programming and enhance profitability and efficiency.
  • Collaborate with the EVP/COO and management team to develop operational infrastructure for rapid growth.
  • Partner with Corporate Sales and Marketing teams to create and execute programming and marketing plans.
  • Ensure staff provide excellent guest service and review guest and member feedback for action plans.
  • Lead and direct all departments including golf operations, food and beverage, sales, merchandising, and agronomy.
  • Ensure assigned clubs meet financial goals and follow appropriate accounting procedures.
  • Create and execute short-term and long-term operational and financial plans for the company.
  • Responsible for the selection, development, leadership, and retention of passionate servant leaders.
  • Oversee sales processes between multiple clubs and manage sales budget and forecast.
  • Identify and execute annual and quarterly sales and pricing strategies based on data trends.

Requirements

  • Minimum 7 years of multi-site leadership experience in the golf industry required.
  • Experience in the service or hospitality industry is helpful.
  • Consistent upward-tracking leadership experience in a contemporary business model club or resort.
  • Experience in the for-profit space of the hospitality/club industry or a good understanding of the for-profit operating model.
  • Proven leadership qualities with the ability to direct, coordinate, and control all facets of a busy club.
  • Excellent written and verbal communication skills.
  • Proactive approach to problem-solving with strong decision-making capability.
  • Ability to define and achieve high-performance goals and meet deadlines in a fast-paced environment.
  • Effectively builds strong relationships within the Arcis framework, and with members and staff.
  • A team builder who motivates others by setting clear goals and providing consistent feedback.
  • Strong organizational skills and an obsession with details necessary for high levels of quality and satisfaction.

Nice-to-haves

  • Bachelor's degree from a four-year college or university preferred.
  • Industry certifications such as CCM, CCE, CMC, or PGA are encouraged but not required.

Benefits

  • Medical, mental health, dental, and vision insurance
  • Life Insurance
  • Accident & Critical Illness Insurance
  • Pet Insurance
  • Paid time off
  • 401(k) plan and match
  • Food & Beverage discounts throughout the portfolio
  • Golf & Tennis benefits
  • Employee assistance program
  • Career Growth
  • Flexible Schedules
  • Development Opportunities
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