About the position
The Gas Station Attendant is responsible for providing exceptional customer service to all patrons, ensuring a smooth and efficient operation of the gas station. This role involves handling cash transactions, assisting customers with fuel and in-store purchases, maintaining the cleanliness of the store and surrounding areas, and supporting daily operational needs. The ideal candidate is reliable, friendly, and detail-oriented, with a strong commitment to customer satisfaction. Key responsibilities include greeting customers promptly and courteously upon arrival, assisting customers with fueling, including providing guidance on the use of fuel pumps and handling any fuel-related issues. The attendant will also respond to customer inquiries about product offerings, promotions, and services. Additionally, the role requires operating the cash register and handling cash, credit, and debit transactions accurately, ensuring the cash drawer balances at the end of each shift, and reporting any discrepancies to the supervisor. The attendant must maintain a clean, organized, and safe environment inside the store and around the gas pumps, restocking shelves, refrigerators, and displays with products as needed, and performing regular cleaning tasks, including sweeping, mopping, and taking out the trash. Monitoring inventory levels and communicating with management regarding restocking needs is also essential, as well as assisting with receiving deliveries, checking merchandise against invoices, and storing items appropriately. Safety protocols and procedures must be adhered to, including proper handling of fuel, emergency shutoff procedures, and spill containment. Reporting any safety hazards, incidents, or accidents to management immediately is crucial, as is ensuring compliance with all local, state, and federal regulations regarding the sale of fuel and in-store products.
Responsibilities
- Greet customers promptly and courteously upon arrival.
- Assist customers with fueling, including providing guidance on the use of fuel pumps and handling any fuel-related issues.
- Respond to customer inquiries about product offerings, promotions, and services.
- Operate the cash register and handle cash, credit, and debit transactions accurately.
- Ensure the cash drawer balances at the end of each shift and report any discrepancies to the supervisor.
- Process lottery tickets, money orders, and other specialized transactions as needed.
- Maintain a clean, organized, and safe environment inside the store and around the gas pumps.
- Restock shelves, refrigerators, and displays with products as needed.
- Perform regular cleaning tasks, including sweeping, mopping, and taking out the trash.
- Monitor inventory levels and communicate with management regarding restocking needs.
- Assist with receiving deliveries, checking merchandise against invoices, and storing items appropriately.
- Adhere to all safety protocols and procedures, including proper handling of fuel, emergency shutoff procedures, and spill containment.
- Report any safety hazards, incidents, or accidents to management immediately.
- Ensure compliance with all local, state, and federal regulations regarding the sale of fuel and in-store products.
Requirements
- Strong customer service skills
- Ability to handle cash transactions accurately
- Basic math skills for cash handling and retail calculations
- Excellent communication skills for interacting with customers
- Prior experience in retail sales or a similar customer-facing role
- Familiarity with stocking and merchandising in a retail environment
- Bilingual proficiency is a plus for serving diverse customers
- Knowledge of POS systems and cash register operation
