Area Asset Protection Manager

$63,300 - $101,500/Yr

REI - Sacramento, CA

Full-time - Senior

Sacramento, CA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As an Area Asset Protection Manager at REI, you will play a crucial role in safeguarding the Co-op's assets and ensuring a secure environment for both employees and customers. This position involves collaborating with cross-divisional leaders and teams across a designated geographical area to mitigate loss and enhance safety measures. You will be responsible for leading investigations into various risk or loss situations within retail stores, working closely with law enforcement to ensure accurate and effective case management. Your role will also include building partnerships with local community resources to address issues such as homelessness, substance abuse, and mental health, thereby positively impacting the community and the retail environment. In addition to managing investigations, you will lead and develop the security team members at your assigned locations, ensuring they are well-equipped to handle emergency response incidents. You will advocate for continuous improvement in inventory accuracy to drive profitability and support the onboarding and ongoing development of store leaders on relevant Asset Protection and Risk Management (AP & RM) topics. Your work will involve collaborating with HQ Asset Protection and store managers to deepen the understanding of in-store AP & RM activities, as well as participating in training sessions to stay updated on industry trends and best practices. This position requires flexible availability, including evenings and weekends, to connect with outreach programs and conduct training for AP & RM teams and store leaders. You will be expected to model and act in accordance with REI's guiding values and mission, contributing to a culture of respect and inclusivity within the organization.

Responsibilities

• Initiates and resolves complex investigations into a variety of risk or loss situations within the retail store or stores.
• Leads and develops the security team members at assigned location(s).
• Flexible availability to respond to emergency response incidents and threats.
• Works closely with law enforcement to ensure all case information is accurate, complete, and represented effectively.
• Builds partnerships with local city resources and community outreach programs to provide retail stores with necessary resources.
• Partners with other community retailers to understand security trends in the community.
• Seeks opportunities and advocates for continuous improvement related to inventory accuracy to drive profitability.
• Ensures the execution and performance of the AP & RM program for their assigned locations.
• Supports the onboarding and ongoing development of leaders in stores you support on relevant AP & RM topics.
• Drives the onboarding of Safety & Security Specialists and vendor guards.
• Collaborates with HQ Asset Protection and the store managers to establish and deepen the understanding and support of in-store AP & RM activities.
• Participates in periodic training and subject matter updates; stays up to date on security industry trends and best practices.

Requirements

• Minimum of 5 years asset protection / loss prevention experience, including systems and operations in a retail store or distribution center setting with a national brand.
• Knowledge of local laws on theft, shoplifting and apprehension.
• Ability to apply effective analytical and critical thinking skills, solve problems independently and as part of a team.
• Demonstrated ability to effectively convey knowledge, information, and skills to others through in-person and virtual sessions.
• Experience with PC applications, preferably Microsoft Word, Excel, Outlook, and Access.
• Demonstrated ability to be self-directed and to deliver results independently and as a team member.
• Strong interpersonal and writing skills; ability to interact well and build rapport with individuals at all levels within and outside the organization.
• Demonstrated capacity to exercise prudent judgment after assessing situational circumstances.

Nice-to-haves

• Experience in building partnerships with local community outreach organizations and leveraging them as a resource.
• Experience in educating store teams on interacting with customers in the store, including individuals experiencing homelessness, substance abuse, or mental health challenges.
• Broad knowledge of REI's business operations, computer environment and applications.

Benefits

• Health insurance
• Employee discount
• Retirement plan