Area Asset Protection Manager

$56,000 - $65,000/Yr

Goodwill - Burien, WA

Full-time - Mid Level

Burien, WA

Social Assistance

About the position

The Area Asset Protection Manager is primarily responsible for all Asset Protection, Loss Prevention, Security, and Safety related issues within an assigned geographic area of responsibility. This role seeks to enhance profitability, prevent loss of organizational assets, control shrinkage from both internal and external causes, and assist in driving a culture of safety. The assigned area of responsibility will be determined by the Senior Director of Asset Protection and may include, but is not limited to, retail/outlet stores, transportation assets, attended donation centers (ADCs), warehouses, Job Training and Education Centers (JTE), and other buildings or property owned or operated by Seattle Goodwill. Essential Functions and Responsibilities include developing and maintaining collaborative working relationships with other stakeholders both inside and outside the organization. The manager will effectively detect and deter external individuals who are attempting to misappropriate organizational assets, treating subjects with dignity, courtesy, and respect at all times. The focus will be on shrink reduction, incident mitigation, merchandise recovery, and minimizing unnecessary losses to revenue. The manager will communicate areas of probable/possible internal loss activity to the assigned District Asset Protection Manager or the Senior Director of Asset Protection and obtain authorization prior to initiating any internal investigation or the installation of any covert CCTV equipment. The role requires prompt and thorough investigation of all cases of suspected internal theft, fraud, and misconduct within the area of assignment, with proper documentation and maintenance of files of all activity not later than 24 hours following an incident. The manager will also maintain evidence in cases, pursue restitution for any cases as appropriate, and forward all written requests for civil compromise to the Senior Director of Asset Protection along with recommendations for approval/disapproval. The position demands that all job functions be performed in a safe, ethical, and legal manner, protecting the organization from foreseeable litigation at all times. The manager will provide customers, employees, and other stakeholders with the highest level of customer service possible, employing all available technological tools including CCTV, POS, Time and Attendance, Alarm Systems, and Databases. Regular participation in physical inventories and monitoring inventory processes in the area of assignment is also required.

Responsibilities

• Develop and maintain collaborative working relationships with stakeholders inside and outside the organization.
• Detect and deter external individuals attempting to misappropriate organizational assets.
• Focus on shrink reduction, incident mitigation, merchandise recovery, and minimizing unnecessary losses to revenue.
• Communicate areas of probable/possible internal loss activity to the assigned District Asset Protection Manager or Senior Director of Asset Protection.
• Promptly and thoroughly investigate all cases of suspected internal theft, fraud, and misconduct within area of assignment.
• Document and maintain files of all activity not later than 24 hours following an incident.
• Maintain evidence in cases and pursue restitution as appropriate.
• Forward all written requests for civil compromise to the Senior Director of Asset Protection with recommendations.
• Report any non-productive detentions to the Senior Director of Asset Protection.
• Perform all job functions in a safe, ethical, and legal manner.
• Provide customers and employees with the highest level of customer service possible.
• Employ technological tools including CCTV, POS, Time and Attendance, Alarm Systems, and Databases.
• Participate in physical inventories and monitor inventory processes in area of assignment.
• Ensure that all CCTV equipment is clean, functional, and operating properly.
• Schedule budgeted contract security hours in area of assignment for effective results.
• Conduct regularly scheduled, random, and pinpoint surveillances at assigned facilities and ADCs.
• Conduct and document regular operational compliance audits in each facility within assigned area of responsibility.
• Conduct regular audits of facility key control and ensure that all keys are properly accounted for.
• Verify that alarm call lists and access lists are current and that alarm codes are not proliferated.
• Conduct and document quarterly training meetings at facilities on Asset Protection/loss prevention/safety/security related subjects.
• Respond to and render immediate first-aid to customers, employees, volunteers, visitors, and students as necessary.

Requirements

• High school diploma or equivalent; Associate's degree preferred.
• 3-5 years' experience in retail loss prevention/asset protection with substantial experience deterring shoplifters.
• 2 years supervisory experience.
• Excellent communication skills, both written and verbal.
• Ability to write clear, concise, grammatically correct reports.
• Self-starter who can perform with a minimum of supervision.
• Prevention Qualified (LPQ) preferred or LPQ certification within 6 months of hire or bachelor's degree with 2 years relevant experience.
• Must have valid Washington Driver's license and proof of insurance along with good driving record.
• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Excellent computer and Internet search skills, including rapid and accurate keyboarding.

Nice-to-haves

• Bachelor's degree
• CPR Certification
• First Aid Certification

Benefits

• Paid training
• Paid jury duty
• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• 403(b)
• Opportunities for advancement
• Bereavement leave
• Referral program
• Prescription drug insurance