Banfield Pet Hospital - Tallahassee, FL
posted about 2 months ago
The primary purpose and function of the Area Chief of Staff is to lead, develop, and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage, and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient, and equitable care). The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team in their assigned hospitals. Essential responsibilities include living and exemplifying the Five Principles of Mars, Inc. within self and team, serving as a champion for quality by communicating, demonstrating, and driving a culture of quality and safety at the hospital level. This role involves performing regular hospital visits and quality audits to ensure compliance with industry, regulatory, and Banfield quality standards while building associate veterinarian engagement. The Area Chief of Staff is also responsible for developing, coaching, and managing associate veterinarians on the technical and functional skills needed to deliver outstanding, high-quality medical care. In partnership with the Director of Veterinary Quality (DVQ), the Area Chief of Staff drives a successful and growing doctor team through recruiting, gathering referrals, assisting with interviews, and leading onboarding and training of new associate and locum veterinarians. This position also focuses on delivering on veterinary quality KPIs to support the hospital, market, and practice OGSMs, and actively participates in local, state, and national veterinary organizations to cultivate relationships within the veterinary profession.