Area Chief of Staff

Banfield Pet Hospital - Middle River, MD

Full-time - Senior

Middle River, MD

Professional, Scientific, and Technical Services

About the position

The Area Chief of Staff at Banfield Pet Hospital plays a crucial role in leading, developing, and managing associate veterinarians across multiple hospitals. This position is designed to ensure that Banfield can attract, develop, engage, and retain veterinarians who are committed to delivering high-quality care and meeting the expected performance measures of the hospitals. The Area Chief of Staff is responsible for driving the culture of quality care by the veterinary provider team, which includes Doctors of Veterinary Medicine (DVM), Certified Veterinary Technicians (CVT), and Veterinary Assistants (VA). The goal is to ensure that every pet receives consistent care that aligns with Banfield's six domains of quality: safe, effective, patient/client-centered, timely, efficient, and equitable care. In this role, the Area Chief of Staff will partner with Practice Managers to foster a culture of quality and safety at the hospital level. This includes performing regular hospital visits and quality audits to ensure compliance with industry standards and Banfield's quality benchmarks. The Area Chief of Staff will also be responsible for developing and coaching associate veterinarians, helping them acquire the technical and functional skills necessary to succeed in their roles and deliver outstanding medical care. Additionally, this position involves recruiting and onboarding new veterinarians, ensuring they receive exceptional mentorship and training. The Area Chief of Staff will work closely with the Director of Veterinary Quality to drive veterinary quality KPIs and support the overall performance of the hospitals. This includes managing medical equipment inventory, ensuring compliance with regulatory requirements, and actively participating in veterinary organizations to promote Banfield's brand. The position requires a commitment to continual learning and the ability to manage multiple tasks effectively while maintaining a high standard of care and service.

Responsibilities

• Lead, develop, and manage associate veterinarians in assigned hospitals.
• Drive a culture of quality and safety at the hospital level.
• Perform regular hospital visits and quality audits to ensure compliance with standards.
• Develop, coach, and manage associate veterinarians on necessary skills for success.
• Partner with the Director of Veterinary Quality to recruit and onboard new veterinarians.
• Deliver on veterinary quality KPIs to support hospital performance.
• Identify and develop future veterinary talent for leadership roles.
• Manage medical equipment inventory and functionality in assigned hospitals.
• Ensure compliance with local, state, and federal regulatory requirements.
• Participate in local, state, and national veterinary organizations.

Requirements

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.
• Veterinary license in good standing or eligibility for licensure with the applicable state veterinary board.
• 3 years experience in small animal medicine and surgery practice.
• Ability to multi-task and manage multiple tasks effectively.
• Strong organizational skills and ability to create order from chaos.
• Proven surgical skills and ability to perform basic surgeries.
• Strong problem-solving skills and ability to translate problems into practical solutions.
• Commitment to continual learning and professional development.
• Comfortable using computers and specialized software.

Nice-to-haves

• Experience in leadership roles within veterinary practices.
• Familiarity with veterinary quality standards and KPIs.
• Previous experience in recruiting and training veterinary staff.

Benefits

• Generous sign-on bonus
• Opportunities for professional development
• Support for continuing education
• Flexible scheduling options
• Health insurance coverage
• 401k retirement savings plan
• Paid time off and holidays