Banfield Pet Hospital - Middle River, MD
posted 3 months ago
The Area Chief of Staff at Banfield Pet Hospital plays a crucial role in leading, developing, and managing associate veterinarians across multiple hospitals. This position is designed to ensure that Banfield can attract, develop, engage, and retain veterinarians who are committed to delivering high-quality care and meeting the expected performance measures of the hospitals. The Area Chief of Staff is responsible for driving the culture of quality care by the veterinary provider team, which includes Doctors of Veterinary Medicine (DVM), Certified Veterinary Technicians (CVT), and Veterinary Assistants (VA). The goal is to ensure that every pet receives consistent care that aligns with Banfield's six domains of quality: safe, effective, patient/client-centered, timely, efficient, and equitable care. In this role, the Area Chief of Staff will partner with Practice Managers to foster a culture of quality and safety at the hospital level. This includes performing regular hospital visits and quality audits to ensure compliance with industry standards and Banfield's quality benchmarks. The Area Chief of Staff will also be responsible for developing and coaching associate veterinarians, helping them acquire the technical and functional skills necessary to succeed in their roles and deliver outstanding medical care. Additionally, this position involves recruiting and onboarding new veterinarians, ensuring they receive exceptional mentorship and training. The Area Chief of Staff will work closely with the Director of Veterinary Quality to drive veterinary quality KPIs and support the overall performance of the hospitals. This includes managing medical equipment inventory, ensuring compliance with regulatory requirements, and actively participating in veterinary organizations to promote Banfield's brand. The position requires a commitment to continual learning and the ability to manage multiple tasks effectively while maintaining a high standard of care and service.