Area Chief of Staff

Banfield Pet Hospital - Mesa, AZ

Full-time - Senior

Mesa, AZ

Professional, Scientific, and Technical Services

About the position

The Area Chief of Staff is responsible for leading, developing, and managing associate veterinarians in their hospitals to ensure high-quality veterinary care and optimal hospital performance. This role emphasizes the importance of a culture of quality and safety, ensuring that every pet receives consistent care aligned with Banfield's six domains of quality. The Area Chief of Staff collaborates with Practice Managers and other veterinary leaders to drive engagement, retention, and development of veterinary staff while maintaining compliance with industry standards.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Serve as a champion for quality by communicating, demonstrating and driving a culture of quality and safety at the hospital level.
• Perform regular hospital visits and quality audits to ensure compliance with industry, regulatory and Banfield quality standards.
• Develop, coach, and manage associate veterinarians on the technical and functional skills needed for success.
• Drive a successful and growing doctor team through recruiting, gathering referrals, assisting with interviews, and leading onboarding and training.
• Develop associate and lead veterinarians to coach new hires and deliver an exceptional onboarding experience.
• Deliver on veterinary quality KPIs to support the hospital, market and practice OGSMs.
• Perform clinical skill and leadership competency development of associate and lead veterinarians.
• Identify and develop future veterinary talent for leadership roles within the practice.
• Drive doctor engagement and retention efforts by implementing strategies to reduce turnover risk.
• Manage medical equipment inventory and functionality in assigned hospitals.
• Partner with the Practice Manager to manage medical equipment maintenance and calibration.
• Participate in local, state, and national veterinary organizations to promote Banfield's brand reputation.
• Ensure hospital operations meet all local, state and federal regulatory requirements.

Requirements

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.
• Veterinary license in good standing or eligibility for licensure with the applicable state veterinary board.
• 3 years experience in small animal medicine and surgery practice.
• Ability to multi-task and manage multiple tasks effectively.
• Demonstrated organizational ability and systematic approach in assignments.
• Proven surgical skills and ability to perform basic surgeries.
• Strong problem-solving skills and ability to translate problems into practical solutions.
• Intellectual ability to follow instructions accurately and consistently.
• Mathematical ability to perform basic calculations and conversions.
• Comfortable using a computer and specialized software.

Nice-to-haves

• Experience in leadership roles within veterinary practices.
• Familiarity with veterinary quality standards and regulations.
• Strong communication and interpersonal skills.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid time off and holidays.
• Continuing education and professional development opportunities.