Area Chief of Staff

Banfield Pet Hospital - Scottsdale, AZ

Full-time - Director

Scottsdale, AZ

Professional, Scientific, and Technical Services

About the position

The Area Chief of Staff at Banfield Pet Hospital is responsible for leading, developing, and managing associate veterinarians across multiple hospitals. This role focuses on ensuring the delivery of high-quality veterinary care while fostering a culture of engagement and performance among the veterinary team. The Area Chief of Staff partners with practice managers to uphold Banfield's quality standards and drive operational success, ensuring that every pet receives consistent and effective care.

Responsibilities

• Lead and manage associate veterinarians to ensure quality care and hospital performance.
• Communicate and drive a culture of quality and safety at the hospital level.
• Perform regular hospital visits and quality audits for compliance with standards.
• Develop and coach associate veterinarians on necessary skills for success.
• Partner with the Director of Veterinary Quality to recruit and onboard new veterinarians.
• Deliver on veterinary quality KPIs to support hospital and market goals.
• Identify and develop future veterinary talent for leadership roles.
• Drive doctor engagement and retention efforts to reduce turnover risk.
• Manage medical equipment inventory and functionality in assigned hospitals.
• Ensure compliance with local, state, and federal regulatory requirements.

Requirements

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.
• Veterinary license in good standing or eligibility for licensure.
• Minimum of 3 years experience in small animal medicine and surgery practice.
• Strong leadership and conflict management skills.
• Excellent communication and organizational abilities.

Nice-to-haves

• Experience in veterinary quality assurance and compliance.
• Familiarity with veterinary practice management software.
• Membership in local, state, or national veterinary organizations.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.
• Continuing education and professional development opportunities.