Area Chief of Staff

Banfield Pet Hospital - Scottsdale, AZ

Full-time - Senior

Scottsdale, AZ

Professional, Scientific, and Technical Services

About the position

The Area Chief of Staff is responsible for leading, developing, and managing associate veterinarians in Banfield hospitals to ensure the delivery of quality veterinary care. This role focuses on fostering a culture of quality and safety, optimizing medical care, and enhancing the client experience while meeting hospital performance measures. The Area Chief of Staff collaborates with Practice Managers and other stakeholders to recruit, train, and retain veterinary staff, ensuring compliance with industry standards and regulations.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Serve as a champion for quality by communicating, demonstrating and driving a culture of quality and safety at the hospital level.
• Perform regular hospital visits and quality audits to ensure compliance with industry, regulatory and Banfield quality standards.
• Develop, coach, and manage associate veterinarians on the technical and functional skills needed to deliver high quality medical care.
• Drive a successful and growing doctor team through recruiting, gathering referrals, assisting with interviews, and leading onboarding and training of new veterinarians.
• Develop associate and lead veterinarians to coach new hires and deliver an exceptional onboarding and mentorship experience.
• Deliver on veterinary quality KPIs to support the hospital, market and practice OGSMs.
• Perform clinical skill and leadership competency development of associate and lead veterinarians.
• Identify and develop future veterinary talent for leadership roles within the practice.
• Drive doctor engagement and retention efforts by implementing strategies to reduce turnover risk.
• Manage medical equipment inventory and functionality in assigned hospitals.
• Partner with the Practice Manager to manage medical equipment maintenance and calibration.
• Participate in local, state, and national veterinary organizations to promote Banfield's brand reputation.
• Ensure hospital operations meet all local, state and federal regulatory requirements.

Requirements

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.
• Veterinary license in good standing or eligibility for licensure with the applicable state veterinary board.
• 3 years experience in small animal medicine and surgery practice.

Nice-to-haves

• Experience in leadership roles within veterinary practices.
• Familiarity with veterinary quality KPIs and performance metrics.
• Strong networking skills within the veterinary community.

Benefits

• Competitive salary and performance bonuses.
• Health insurance and wellness programs.
• 401k retirement plan with matching contributions.
• Paid time off and flexible scheduling options.