Area Customer Service Coordinator

Ricoh Electronics - Boise, ID

Full-time - Entry Level

Boise, ID

Machinery Manufacturing

About the position

The Area Customer Service Coordinator plays a crucial role in supporting the daily operations and administration of Managed Services Accounts within a designated geographical area. This position requires a comprehensive understanding of Ricoh's Service Excellence Methodology and the ability to adapt to various customer environments. The coordinator assists management in process improvements, supports the implementation of new accounts, and ensures customer satisfaction through effective communication and operational support.

Responsibilities

• Support daily operations for all contracted services at customer accounts within a geographical area.
• Assist management with process improvement, procedural testing, and validation.
• Support Field Implementation Managers with the implementation of new customer accounts and service expansions.
• Assist with onboarding new team members and cross-training peers.
• Develop and maintain Site Procedure Guides and share best practices throughout the geographical area.
• Conduct routine inspections of Site Procedures Guide for accuracy and compliance.
• Perform daily visual inspections of site services and ensure compliance with safety standards.
• Provide feedback on site experience to improve customer satisfaction.
• Stand in for absences or vacations of onsite resources, including site management.
• Create and maintain a customer-focused environment and engage end-user feedback.
• Escalate customer issues to ESM/AOM and support resolution efforts.
• Communicate effectively and respond quickly to customer inquiries.
• Collect data for the Monthly Operations Review as directed.

Requirements

• High school diploma plus 12 months of related work experience.
• Post High School education encouraged and preferred.
• Ability to move locations in one day as required by the business.
• Valid, violation-free driver's license and reliable transportation.
• Intermediate skill level in common software applications.

Nice-to-haves

• Experience in customer service or operations management.
• Knowledge of Ricoh's portfolio of solutions.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling options