Area Education & Onboarding Specialist- Contractor

Align Technology - Morrisville, NC

Full-time

Morrisville, NC

Miscellaneous Manufacturing

About the position

The Area Education and Onboarding Specialist at Align Technology is responsible for promoting doctor and practice success through the execution of professional education plans. This role involves building strong relationships with key customer stakeholders and collaborating with internal teams to deliver educational offerings across the United States and Canada. The position requires strategic planning and management of educational events, ensuring alignment with customer goals and effective communication of educational updates.

Responsibilities

• Plan and implement strategic educational offerings and programs, including treatment planning workshops.
• Serve as the designated education contact for the region's sales team and cross-functional teams.
• Manage educational events with the field to ensure all tasks are completed.
• Understand unique customer business goals and strategies for doctors and team members within the region supported.
• Identify education needs and opportunities to facilitate education plans as it relates to specific needs/goals.
• Create an educational plan with partners to achieve their goals.
• Attend and communicate educational updates and best practices on regional and all hands sales calls.
• Troubleshoot and identify gaps with education pathways, learnings, or offerings to create a seamless customer experience.
• Work directly with the sales team to build and maintain educational programs for the regions.
• Collaborate with cross-functional teams on course materials and execution of educational events while maintaining a high-quality partner experience.
• Work with Align speakers and faculty to coordinate and prepare them for educational events for the region.
• Manage the regional education budget.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree
• Dental industry experience desired
• Educational and program planning experience desired
• Strong project management skills with effective problem-solving skills
• Excellent communication skills
• A strong preference to work as a member of a team
• Ability to learn new software systems independently
• Willingness to travel up to 25% of the time