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Area Experience Leader (Consultant V)
Kaiser Permanente - Vacaville, CA
posted about 2 months ago
About the position
The Patient Experience Leader (Consultant V) is responsible for guiding the strategic plan to enhance patient experiences and organizational culture within Kaiser Permanente. This role involves collaborating with executive and clinical leaders to implement evidence-based practices and performance improvement methodologies, ensuring that patient experience remains a priority in daily operations. The leader serves as a consultant to align diverse stakeholders and drive successful business initiatives, manage complex projects, and perform data analyses to support organizational objectives.
Responsibilities
- Guide the strategic plan for initiatives to achieve positive changes in organizational culture and patient experiences.
- Serve as a lead consultant to ensure alignment and coordination of stakeholders for successful business initiatives.
- Develop and implement business strategies and ensure alignment with organizational objectives.
- Manage complex projects and lead change management activities.
- Conduct complex data analyses to drive business initiatives and monitor compliance with policies and procedures.
- Promote learning and provide actionable feedback to team members and leadership.
- Develop work plans to meet business priorities and deadlines, coordinating resources effectively.
- Engage stakeholders to obtain support for changes and foster a culture of change.
Requirements
- Minimum two years of experience in a leadership role.
- Bachelor's degree from an accredited college or university and a minimum of eight years of experience in consulting, project management, data analytics, or operations; or a Master's degree in a related field with a minimum of six years of experience; or a minimum of ten years of experience in a related field.
Nice-to-haves
- Experience in healthcare consulting or patient experience improvement initiatives.
- Familiarity with human-centered design principles.
Benefits
- Competitive salary range of $140,600 - $181,940 per year.
- Full-time employment with a day shift schedule.
- Opportunities for professional development and continuous learning.
