Area Leader

$45,760 - $48,880/Yr

Valet Living - Smyrna, GA

Full-time - Mid Level

Hybrid - Smyrna, GA

Administrative and Support Services

About the position

The Area Leader is responsible for overseeing the collection of waste, recycling, and compost across multiple multifamily communities. This role involves managing a team of Service Valets, ensuring high service standards, and optimizing operations. The position requires strong leadership, organizational skills, and a commitment to quality service delivery.

Responsibilities

• Oversee the timely, safe, and efficient collection of trash, recycling, and compost for assigned apartment communities.
• Regularly visit communities to assess service quality and address any potential safety concerns.
• Utilize the iValet dashboard to monitor performance in real-time and identify opportunities for improvement.
• Respond to and log resident or community complaints in Salesforce, ensuring timely resolution.
• Actively seek alternative coverage for Service Valet callouts and step in to cover shifts when necessary.
• Ensure Service Valets have the resources needed to perform their duties effectively.
• Collect necessary supplies from the warehouse and assist with container distributions.
• Provide training on company procedures and ensure compliance with safety standards.
• Create and communicate work schedules clearly to Service Valets.
• Oversee and approve timecards, verifying reported hours against budgeted hours.
• Ensure adherence to safety standards and report any incidents promptly.
• Offer ongoing coaching and recognize Service Valets' efforts with constructive feedback.
• Hold regular meetings with Service Valets to provide training and address concerns.

Requirements

• High school diploma or GED required.
• Supervisory experience preferred.
• Proficiency in Microsoft Office Suite, including Outlook and basic Excel skills.
• Ability to oversee associates across multiple communities effectively.
• Highly adaptable to changing circumstances and able to pivot strategies as needed.
• Skilled in managing schedules, timecards, and administrative tasks.
• Ability to review operational metrics and implement targeted solutions for improvement.
• Strong communicator with the ability to provide clear and empathetic support.
• Proven capability to inspire and motivate associates.

Nice-to-haves

• Experience in the waste management or service industry.
• Familiarity with Salesforce or similar CRM software.

Benefits

• Health benefits including medical, dental, and vision coverage.
• 401k Savings Plan with company match.
• Up to 20 days of PTO per year, plus holidays and a volunteer day.
• Tuition reimbursement up to $5,250 per year.
• Referral bonuses and pet insurance.
• Access to associate assistance programs and wellness programs.