Area Operations Manager

Parker's Building Supply - Beaumont, TX

Full-time - Mid Level

Beaumont, TX

Building Material and Garden Equipment and Supplies Dealers

About the position

The Area Operations Manager is responsible for directing and coordinating branch operations to optimize the use of equipment, warehouse processes, and personnel. This role requires a comprehensive understanding of various operational processes including warehouse, dispatch, transportation, and counter sales, with a focus on achieving operational excellence across multiple locations.

Responsibilities

• Establish, monitor, and maintain company performance metrics for order fill rate, on-time delivery, equipment utilization, and inventory accuracy.
• Conduct audits to monitor metrics that do not meet company standards or requirements.
• Utilize metrics and audits to quantify operational performance and develop strategies for operational excellence.
• Facilitate regularly scheduled operations meetings with operations and location managers.
• Resolve operating difficulties and implement resolutions.
• Assist in preparation of store budgets and monitor compliance with budgetary constraints.
• Review production reports, department expenses, labor costs, and other operational documents.
• Measure productivity of departments within the branch, including counter, warehouse, and logistics/drivers.
• Focus on warehouse and delivery efficiencies to achieve on-time delivery to meet customer needs.
• Ensure vehicles are serviced as required and vehicle condition reports are completed and addressed.
• Review product flow for optimal space and labor utilization.
• Confirm inventory levels and cycle counting processes are properly maintained.
• Monitor operational expenses within managed departments.
• Enforce company policies and procedures involving customers, vendors, and employees.
• Review personnel assignments with branch managers and make recommendations based on service needs and sales plans.
• Confirm that the branch conducts regular meetings and attend as required.
• Work with sales management to ensure proper communication and training is maintained.
• Assist customers in resolving problems and follow up on complaints to ensure satisfactory outcomes.

Requirements

• Bachelor's Degree preferred.
• 4-6 years of operational experience in a fast-paced distribution organization required.
• Comprehensive knowledge of general operations management and financial principles.
• Effective verbal and written communication skills along with demonstrated presentation skills.
• Proficiency in MS programs and computer-based inventory control systems (WMS preferred).
• Strong interpersonal skills and a commitment to promoting quality and continuous process improvement.