Area Parts and Warranty Manager

Fun Town Rv - Fairfield, TX

Full-time - Mid Level

Fairfield, TX

Motor Vehicle and Parts Dealers

About the position

The Area Parts and Warranty Manager is responsible for overseeing the financial operations of the Parts and Warranty business within a designated zone. This role requires a detail-oriented professional with strong analytical skills and a comprehensive understanding of financial management in the RV industry. The manager will drive financial performance, maintain financial controls, and support the company's growth objectives while ensuring exceptional customer service and compliance with regulations.

Responsibilities

• Manage the Parts Department and coordinate with the Director of Parts and Warranty to ensure availability of necessary parts and accessories.
• Oversee parts managers and employees within the zone, managing inventory levels and orders with suppliers and manufacturers.
• Implement inventory control measures to minimize costs and maximize profitability.
• Ensure timely and accurate fulfillment of parts requests for service, warranty repairs, and customer retail sales.
• Collaborate with the Director of Parts and Warranty to manage stores, hedge purchasing, and ensure proper promotional pricing and seasonal sets.
• Manage enterprise A/R parts, including monthly reconciliation for wholesale company.
• Ensure administration and compliance of warranty claims within manufacturer guidelines in partnership with the Director of Parts and Warranty.
• Coordinate with service advisors and technicians for accurate documentation and reporting of warranty-related issues.
• Handle customer inquiries and resolve warranty-related disputes to maintain customer satisfaction.
• Develop and manage budgets for parts and warranty departments, analyzing financial reports and KPIs for improvement.
• Implement strategies to increase revenue and control expenses in each department.
• Establish proper reporting focused on efficiency within the parts and warranty departments.
• Ensure exceptional customer service by addressing concerns and complaints promptly.
• Implement customer feedback systems to improve service quality and build strong customer relationships.
• Provide ongoing training and development opportunities for staff, encouraging a culture of continuous improvement.
• Set performance goals and conduct regular performance reviews for staff.
• Ensure compliance with relevant laws, regulations, and company policies, maintaining a safe working environment.
• Oversee project management and implementations for new stores, ensuring timely and budget-compliant completion.

Requirements

• Bachelor's degree preferred.
• Minimum of 5 years of experience in parts and warranty dealership management, preferably in the RV or automotive industry.
• Strong knowledge of financial principles, practices, and regulations.
• Proven ability to analyze financial data and provide strategic insights.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in DMS software and tools, including ERP systems and Microsoft Office Suite.
• High level of integrity and professionalism.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a focus on accuracy.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.

Benefits

• Major Medical-Dental-Vision Insurance
• Life Insurance
• Paid Vacation
• Paid Holidays
• 401K (profit sharing)
• Christmas Savings Plan
• Employee Discounts in Company Store