Area Sales and Installation Manager

ADT Security Services - Houston, TX

Full-time - Mid Level

Houston, TX

Administrative and Support Services

About the position

Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT. Position Overview: The Area Sales and Installation Manager supports the strategy, development, and execution of the regional business plan and human capital strategy for the New Acquisition channel. This position is accountable for developing action plans to meet or exceed goals for their area within the channel. He/she must be adept at building engagement and alignment through strong people leadership, including exceptional talent development, and effective communication and collaboration. He/she will collaborate and input with functional leadership to support growth and development of operations teams in the territory. This role will lead channel growth activities for field operations and sales.

Responsibilities

• Drive results by leading by example, building strong relationships, and influencing teams of frontline operations and sales managers.
• Provide clarity of vision and expectations for execution; role model effective coaching and performance feedback, prioritizing resources; and facilitate alignment of the teams.
• Support execution of a strong talent management plan including talent assessment, selection, empowerment, coaching, motivation, and retention of top talent; build and develop succession plans and pipeline of talent.
• Cultivate employee engagement and positive employee relations environment through robust and regular employee communications, performance feedback, reward and recognition culture, and focused employee development.
• Employ a diverse and creative communications framework to align managers, reps, sales support, and ops teams and generate understanding and commitment to achieving the business plan.
• Direct revenue growth and profitability of the overall operation for a designated area.
• Plan and coordinate the activities of the service and installation operations for an area.
• Maintain a high level of quality and timely service to customers for maximum retention.
• Develop and maintain liaisons with appropriate public safety officers, sub-contractors, associated industry contacts.
• Execute operating efficiencies and dynamics for successful operations programs and processes.
• Ensure consistency in field operations and field sales process(s).
• Monitor competitive activities within territory and collaborate with operations and sales managers to recommend and implement tactical defenses.
• Collaborate with other Business Units to deliver the best solutions to our employees and customers to increase acquisition, decrease attrition, reduce Subscriber Acquisition Cost (SAC), Cost to Serve (CTS), and deliver flawless service.
• Mentor, drive, and support operation and sales managers in territory, driving productivity and sales performance objectives for the business.
• Provide support for continued Sales Rep productivity evolution in initiative creation, implementation, and management of execution efficiency to include lead dispositioning, sales performance dashboard analysis, use of model sales call, and other productivity programs.
• Execute operating efficiencies and dynamics for successful sales programs and processes.
• Ensure consistency in field sales process/lead management, and SGL activities.
• Assist with creating and launching new products, services, and programs to satisfy market demands and take advantage of new market opportunities.
• Recommend innovative solutions and demonstrate strong commitment for ADT to continue improving the customer experience, while fostering a culture that demonstrates ADT's responsibility to its employees, community, and mission of creating customers for life.
• Participate in forecasts and budgets for Area; provide regular reporting and communication to other key stakeholders.

Requirements

• 4-year college degree in business administration, marketing, operations, or other related field of discipline or equivalent experience.
• Minimum 5 years of operations and operations management experience.
• At least 3 years of experience in leadership operations.
• Assessing, coaching, and developing talent and managing multi-disciplinary organizations.
• Establishing business direction and executing strategy development and implementation.
• Leading a significant business unit of similar size; scoping, designing, and implementing business solutions to build/grow a market.
• Influencing business decisions in a highly matrixed organization.

Nice-to-haves

• Experience in the security industry.
• Familiarity with smart home technology.
• Strong analytical skills to assess market trends.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid time off and holidays.
• Employee discounts on products and services.
• Professional development opportunities.