B. F. Saul Company Hospitality Group - Arlington, VA

posted 4 months ago

Full-time - Mid Level
Arlington, VA
501-1,000 employees

About the position

B. F. Saul Company Hospitality Group is seeking a dynamic and driven Area Sales Manager to lead sales efforts for the Crowne Plaza Crystal City and Holiday Inn National Airport hotels. This role is pivotal in driving revenue through effective sales strategies and customer engagement. The Area Sales Manager will be responsible for selling the total hotel, focusing on both rooms and catering merchandising efforts. The individual will champion customer and owner objectives, aligning with the company’s Quality Pledge and Standards of Service, as well as the hotels' Mission Statement. This position requires active participation in direct sales efforts, with a strong emphasis on market priorities, under the guidance of the Director of Sales. The successful candidate will engage directly with guests, ensuring a high level of service and satisfaction. The Area Sales Manager will be tasked with maximizing sales and revenue through various strategies, including business development, account management, and hotel site sales calls. This includes achieving catering and sales room night goals, maximizing space potential, and pursuing up-selling opportunities. Building and maintaining excellent client relationships is crucial, and the Area Sales Manager will engage with the community, local visitors' bureau, and various organizations to cultivate a robust client database. In addition to sales responsibilities, the Area Sales Manager will support cost control measures by managing catering expenses and adhering to procurement guidelines. The role also involves ensuring client satisfaction by meeting catering service standards and effectively communicating client needs to operational departments. The individual will utilize sales and catering tools to accurately report and forecast sales data, ensuring the integrity of this information. Safety and risk management are also key components of this role, as the Area Sales Manager will support catering operations to maintain compliance with all relevant regulations and ensure a safe work environment. Effective self-management and communication skills are essential, as the Area Sales Manager will participate in departmental meetings and collaborate with team members to promote a positive work environment.

Responsibilities

  • Achieve catering, sales room night, and revenue goals through business development and account management.
  • Maximize space potential and food and beverage minimums.
  • Pursue up-selling opportunities to maximize revenue potential.
  • Develop and maintain excellent client relationships through community involvement and local organizations.
  • Support the management of catering expenses to maximize hotel profitability.
  • Assist with the preparation and management of the department budget.
  • Ensure client satisfaction by meeting catering service standards and responding to client needs in a timely manner.
  • Resolve client complaints and concerns in a courteous manner, focusing on service recovery when applicable.
  • Utilize sales and catering tools/systems to accurately report and forecast sales data.
  • Ensure a clean and safe work environment, following all procedures for guest/employee incidents.
  • Demonstrate effective self/workload management and clear communication skills.

Requirements

  • Prior direct sales experience in a full-service hotel of a comparable or upscale brand.
  • Experience using Delphi CRM system.
  • Detail-oriented with strong communication skills at all levels of the organization.
  • Ability to problem-solve with employees and guests.
  • Capability to manage multiple priorities in a fast-paced environment.
  • High school diploma or GED required; college degree or equivalent experience preferred.

Nice-to-haves

  • Experience in the hospitality industry with a focus on sales and customer service.
  • Familiarity with local market trends and customer preferences.

Benefits

  • Health Insurance
  • Dental & Vision Insurance
  • Short & Long Term Disability
  • Vacation Policy
  • Weekly Pay
  • 401(k) Retirement Program
  • Paid Life Insurance
  • Tuition Reimbursement
  • Discounted Room Rates for Team Members, Family and Friends
  • Complimentary Room Stays
  • Annual Performance Appraisals and Wage Increase Opportunities
  • Annual Team Member Banquets
  • Annual Team Member Engagement Survey
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