Area Sales Manager

B. F. Saul Company Hospitality Group - Bethesda, MD

Full-time - Mid Level

Bethesda, MD

1,001-5,000 employees

About the position

B. F. Saul Company Hospitality Group is seeking an Area Sales Manager to lead sales efforts for the Crowne Plaza Crystal City and Holiday Inn National Airport hotels. This role is pivotal in driving revenue through effective sales strategies and customer engagement. The Area Sales Manager will be responsible for selling the total hotel, focusing on both room and catering sales, while actively supporting the hotel's mission and quality standards. The ideal candidate will be a dynamic leader who is self-motivated and aggressive in pursuing sales opportunities. This position requires direct involvement with guests and a commitment to achieving customer satisfaction and business objectives. The Area Sales Manager will engage in various responsibilities, including maximizing sales and revenue through business development and account management. This involves conducting hotel site sales calls, managing catering expenses, and ensuring that client satisfaction is prioritized. The role also requires the use of sales and catering tools to accurately report and forecast sales data, ensuring the integrity of sales information. Additionally, the Area Sales Manager will support safety and risk management protocols to maintain a clean and safe work environment. To succeed in this role, the Area Sales Manager must demonstrate strong communication skills, the ability to manage multiple priorities, and a detail-oriented approach. The position is designed for individuals who thrive in a fast-paced environment and are committed to upholding the highest standards of service and integrity. B. F. Saul Company Hospitality Group values its team members and fosters a collaborative and positive work environment, making it an ideal place for professionals looking to grow in their careers.

Responsibilities

• Achieve catering, sales room night, and revenue goals through business development and account management.
• Maximize space potential and food and beverage minimums.
• Pursue up-selling opportunities to maximize revenue potential.
• Develop and maintain excellent client relationships through community involvement and local organizations.
• Support the management of catering expenses to maximize hotel profitability.
• Assist with the preparation and management of the department budget.
• Ensure client satisfaction by meeting catering service standards and responding to client needs in a timely manner.
• Resolve client complaints and concerns in a courteous manner, focusing on service recovery when applicable.
• Utilize sales and catering tools/systems to accurately report and communicate sales data.
• Maintain a clean and safe work environment, following all safety and risk management protocols.
• Demonstrate effective self/workload management and clear communication skills.

Requirements

• Prior direct sales experience in a full-service hotel of a comparable or upscale brand.
• Experience using Delphi CRM system.
• Detail-oriented with strong communication skills at all levels of the organization.
• Ability to problem-solve with employees and guests.
• Capability to manage multiple priorities in a fast-paced environment.
• High school diploma or GED required; college degree or equivalent experience preferred.

Nice-to-haves

• Experience in the hospitality industry with a focus on sales and customer service.
• Knowledge of catering operations and event planning.

Benefits

• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• Vacation Policy
• Weekly Pay
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement
• Discounted Room Rates for Team Members, Family and Friends
• Complimentary Room Stays
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey