Area Sales Manager

Courtyard Residence Inn - Downtown KC - Orlando, FL

Full-time - Mid Level

Orlando, FL

About the position

The Area Sales Manager will play a crucial role in soliciting and managing inquiries for group bookings exceeding 10 guestrooms per night. This position focuses on building long-term, value-based relationships with customers to achieve optimal sales objectives while delivering tailored solutions and memorable experiences.

Responsibilities

• Identify and create new contacts and develop sales leads through various methods including phone solicitation, sales calls, and trade shows.
• Respond to sales inquiries and contact potential clients to build and nurture lasting business relationships.
• Analyze the overall market, including competitors' strengths and weaknesses, to strategically sell against competition.
• Understand hotel amenities and provide recommendations to create authentic experiences for groups.
• Anticipate guests' needs and respond promptly to inquiries.
• Create, execute, and support the operational aspects of business booked, including generating proposals and writing contracts.
• Maintain accurate records of activities, including appointments, calls made, and business leads.
• Foster positive relationships with team members and create memorable experiences for guests.
• Collaborate with team members to communicate guest needs to staff and management.
• Conduct property site tours showcasing hotel features tailored to customer needs.
• Attend all meetings as assigned by sales leadership.

Requirements

• Minimum five years of previous hotel operations or sales experience required.
• Proficient working knowledge of computers in a Windows environment.
• Ability to learn and master TripleSeat (CRM) and Fosse (PMS) systems.
• Proven accuracy and attention to detail in managing workload and prioritizing tasks.
• Excellent oral and written communication skills in English.
• Proven sales and customer service skills.
• Ability to work collaboratively with various teams across multiple properties.

Nice-to-haves

• Flexibility to adapt to changing operational needs.
• Experience in providing administrative support in a team-oriented environment.
• Strong interpersonal skills and a passion for serving others.

Benefits

• Full-time employment with opportunities for career growth and development.