Area Sales Manager

$75,000 - $80,000/Yr

Hyatt Centric Santa Monica - Santa Monica, CA

Full-time - Mid Level

Santa Monica, CA

About the position

The Area Sales Manager at Hyatt Centric Santa Monica is a pivotal role responsible for soliciting new group accounts and maintaining existing relationships to achieve guest room and food & beverage revenue goals. This position requires a dynamic individual who can exceed client expectations while effectively prospecting for new sales opportunities. The role involves contracting groups and meetings within designated markets, ensuring a high level of service and satisfaction for clients.

Responsibilities

• Respond to assigned market leads/inquiries within two hours
• Prepare and submit required reports in a timely manner
• Understand monthly forecasting and the annual budget process
• Have comprehensive knowledge of all operational departments within the hotel
• Know meeting room setups and capabilities
• Optimize room rates and rental charges
• Possess thorough knowledge of sales techniques including closing and negotiating skills
• Work with outside vendors to ensure client satisfaction for all events/groups
• Monitor group room blocks and pick-up
• Lead hotel site inspections and client presentations
• Field numerous inquiry calls and walk-ins, providing information and availability of facilities
• Book groups and events through phone inquiries, appointments, and marketing
• Design, monitor and regulate the accuracy, consistency, and integrity of all Sales automation technology and record keeping
• Educate all Event Planners on hotel procedures
• Know sleeping room configurations and types
• Keep immediate supervisor informed of all problems or matters requiring attention
• Manage existing accounts and follow up with clients to capture future business
• Work with other departments within the hotel to provide exceptional service to clients
• Use feedback from client evaluations to improve service and quality
• Participate in required M.O.D. program as scheduled
• Allocate time appropriately with a focus on sales goals and objectives
• Prepare correspondence to customers, internal booking reports and file maintenance
• Participate in daily business review meetings, pre-convention meetings, training and other catering sales related meetings as required
• Attend community/social events and industry meetings
• Develop/maintain knowledge of market trends, competition and customers

Requirements

• Bachelor's Degree in Hotel Management preferred
• High school diploma or equivalent required
• 2-4 years of previous sales experience required
• Previous hotel sales experience in a similar hotel environment preferred
• Strong skills in forecasting, prospecting, budgeting, and negotiation

Benefits

• Opportunities for advancement