Mettler Toledo - Lexington, KY
posted 4 days ago
Full-time - Mid Level
Lexington, KY
Machinery Manufacturing
About the position
The Area Service Leader is responsible for supervising field service technicians who provide repair, installation, and calibration services for industrial weighing products at customer locations. This role also involves managing the profit and loss of the territory, ensuring operational efficiency, and driving customer satisfaction through effective team management and collaboration with sales and back office functions.
Responsibilities
- Supervise and manage field service technicians.
- Communicate and enforce company policies related to field service personnel.
- Review and approve technicians' work hours, overtime, vacation, and expenses.
- Collaborate with the sales organization to drive revenue.
- Develop personal and technical training plans for each technician.
- React to customer feedback regarding service quality and timeliness.
- Understand the Profit and Loss of the territory, including budget planning and resource allocation.
- Manage key accounts.
- Partner with back office functions to enhance customer satisfaction and operational efficiency.
Requirements
- Associates degree in business, operations management, or related technical discipline preferred.
- Prior supervisory experience in a technical discipline preferred.
- Four to seven years of related experience and/or training, or equivalent combination of education and experience.
- Industry experience in related industrial sectors preferred.
Benefits
- Medical, dental, and vision care coverage starting on date of hire.
- 401(k) savings plan with company matching.
- Tuition reimbursement.
- Employee wellness programs.
- Parental and caregiver leave policies.
- Paid time off.
- Flexible spending account options.
- Short- and long-term disability insurance.
- Basic life insurance.
- Business travel insurance.
- Employee Assistance Program.
- Domestic partner benefits.
