Area Service Leader - Industrial Weighing Products

Mettler Toledo - Minneapolis, MN

Full-time - Mid Level

Minneapolis, MN

Machinery Manufacturing

About the position

The Area Service Leader for Industrial Weighing Products at Mettler Toledo is a pivotal role responsible for overseeing field service technicians who deliver essential repair, installation, and calibration services at customer locations within the designated territory. This position not only involves direct supervision of the technicians but also encompasses the critical responsibility of managing the profit and loss for the territory. The Area Service Leader plays a key role in ensuring that the service team operates efficiently and effectively, maintaining high standards of service quality and customer satisfaction. In this role, the Area Service Leader will be the first line of supervision and management for field service technicians. This includes communicating and enforcing company policies relevant to field service personnel, as well as reviewing and approving technicians' work hours, overtime, vacation requests, and expenses. Collaboration with the sales organization within Mettler Toledo is essential to drive revenue and ensure that customer needs are met promptly and effectively. The Area Service Leader will also be responsible for developing personal and technical training plans tailored for each technician, ensuring that they are equipped with the necessary skills and knowledge to perform their duties. Reacting to customer feedback regarding the quality or timeliness of service is crucial, as is understanding the profit and loss of the territory, which includes budget planning and resource allocation. Key account management and partnering with back office functions such as customer service, invoicing, and scheduling are also vital to drive customer satisfaction and operational efficiency.

Responsibilities

• Supervise and manage field service technicians delivering repair, installation, and calibration services.
• Communicate and enforce company policies related to field service personnel.
• Review and approve technicians' work hours, overtime, vacation, and expenses.
• Collaborate with the sales organization to drive revenue.
• Develop personal and technical training plans for each technician.
• React to customer feedback regarding service quality and timeliness.
• Understand the Profit and Loss of the territory, including budget planning and resource allocation.
• Manage key accounts effectively.
• Partner with back office functions to enhance customer satisfaction and operational efficiency.

Requirements

• Associates degree in business, operations management, or a technical discipline is preferred.
• Prior supervisory responsibility in a technical discipline is preferred.
• Four to seven years of related experience and/or training, or an equivalent combination of education and experience is required.
• Industry experience in related industrial sectors is preferred.

Benefits

• Medical, dental, and vision care coverage starting on date of hire.
• 401(k) savings plan with company matching.
• Tuition reimbursement.
• Employee wellness programs.
• Parental and caregiver leave policies.
• Paid time off.
• Flexible spending account options.
• Short- and long-term disability insurance.
• Basic life insurance.
• Business travel insurance.
• Employee Assistance Program.
• Domestic partner benefits.