Ambassador Hotel Oklahoma City, Autograph Collection - Oklahoma City, OK

posted 2 months ago

Full-time - Entry Level
Oklahoma City, OK

About the position

The Social Media Manager is responsible for developing, executing, and reporting on social media marketing strategies for designated brands, serving as the marketing champion for these brands. This role is pivotal in increasing brand awareness and effectiveness through various marketing functions. The Social Media Manager will assist in executing the marketing plan and SMART goals for the brands, ideating and managing marketing tactics, and updating the marketing tracker with status updates. They will also manage the marketing budget as it applies to their role and report on marketing efforts routinely. Additionally, the manager will oversee the digital asset database, ensuring the upkeep of releases, images, videos, and brand assets, and will serve as the point of contact for photo shoots. As an on-property brand ambassador, the Social Media Manager will ensure that all brand items are accurate and represent the brand guidelines, while also ideating guest experiences alongside the operations team. Attendance at local educational and networking events is expected to enhance knowledge, skills, and brand awareness. In terms of social media responsibilities, the manager will build and implement a comprehensive social media strategy using industry research, digital benchmarking, and target audience identification. They will execute the social media plan based on the brand's marketing strategy, develop and execute plans to grow the online presence of each brand's channel, and champion social media marketing activities. This includes creating high-quality content calendars, connecting with industry professionals and micro-influencers, engaging with online followers, and monitoring social media KPIs to adjust strategies as needed. The manager will also capture quality photography and video content for social media. The role also encompasses digital marketing responsibilities, such as maintaining the online digital presence, responding to online reviews, creating and deploying newsletters, and conducting online audits to ensure information is up to date. The Social Media Manager will assist in executing paid social media campaigns and managing paid advertising campaigns. Finally, the manager will serve as the marketing champion for on-site activations, assisting in the design and distribution of marketing materials both physically and digitally. Most work will be conducted on-site at hotel or outlet locations, with occasional off-site work for events related to job functions. Attendance at on-site activations is required.

Responsibilities

  • Assist with executing marketing plan and SMART goals for brands.
  • Manage marketing budget where it applies directly to role.
  • Report on marketing efforts routinely.
  • Manage digital asset database through upkeep of releases, images, videos, brand assets, etc.
  • Serve as point of contact for photo shoots.
  • Serve as on-property brand ambassador ensuring all brand items are accurate and representable of brand guidelines.
  • Ideate guest experiences alongside operations team.
  • Attend local educational and networking events to increase knowledge, skills, and brand awareness.
  • Build and implement social media strategy for brand(s) using industry research and digital benchmarking.
  • Execute social media plan based on brand's marketing plan.
  • Develop and execute plan to grow online presence of each brand's channel.
  • Create high-quality content calendars that connect with followers to take action.
  • Connect with industry professionals and micro-influencers via social media.
  • Engage with online followers and guests bringing the brand personality to life through community management.
  • Monitor, listen, and respond to users in a personable way creating brand loyalty and trust.
  • Report on social media strategy and goals routinely.
  • Compile takeaways for management highlighting results and continuous growth plan.
  • Analyze social media KPIs and adjust strategy as needed.
  • Stay up to date on trends in social media tools, applications, channels, design and strategy.
  • Capture quality photography and video content for social media.
  • Maintain online digital presence through upkeep of imagery and business information.
  • Respond to online reviews as needed.
  • Create and deploy newsletters routinely.
  • Conduct online audit routinely to ensure online information is up to date.
  • Assist in executing social media paid campaigns maximizing ROI.
  • Serve as marketing champion for on-site activations including the design and distribution of marketing material.

Requirements

  • 1-2 years in Communications, Marketing, Business, Public Relations, or other related field experience.
  • Previous experience managing business social media profiles on Facebook, Instagram, and LinkedIn.
  • Computer literate, comfortable with applications such as Outlook, Microsoft software, and design tools such as Canva and Adobe applications.
  • Understands social media KPIs and their application to overall strategy.
  • Displays knowledge and understanding of relevant social media platforms such as Facebook, Instagram, LinkedIn, Pinterest, YouTube, etc.
  • Has a creative eye for capturing quality photography/videos and ability to make minor edits.
  • Performs job functions with attention to detail, speed, and accuracy, and can pick up new tools quickly.
  • Maintains exceptional communication skills that effectively communicate information and ideas through verbal, written, and visual formats.
  • Takes ideas and sees them through, follows directions thoroughly, multitasks well, and practices superior time management.
  • Is a team player with the confidence to take the lead in content development, creation, and editing of content.
  • Can easily and naturally promote brand advocacy through relationships, online and off.
  • Demonstrates winning social customer service techniques, remaining calm and resolving problems using good judgment, empathy, patience, advocacy, and conflict resolution.
  • Maintains personal social media profiles in a professional manner.

Nice-to-haves

  • Previous experience in the hospitality industry.
  • Knowledge of online marketing and a good understanding of major marketing channels.
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