Area Vice President, National Accounts, West Team

Kaiser Permanente - Oakland, CA

Full-time - Senior

Onsite - Oakland, CA

Ambulatory Health Care Services

About the position

The Area Vice President for National Accounts in the West Team at Kaiser Permanente is responsible for overseeing the strategic direction of sales and retention strategies for health insurance and workers compensation accounts. This role focuses on empowering innovation through the use of resources, technology tools, and customer performance data to achieve competitive revenue and growth targets. The position involves managing relationships with customers, consultants, brokers, and channel partners, ensuring their needs are met while providing expert consultation to support health benefits strategy. The Area Vice President is accountable for Key Performance Indicators (KPIs) that drive sustained growth and competitive positioning in the market.

Responsibilities

• Oversee long-term strategic direction of sales and retention strategies for health insurance and workers compensation accounts.
• Empower innovation through resources, technology tools, and customer performance data to meet revenue and growth targets.
• Manage relationships with customers, consultants, brokers, and channel partners to ensure their needs are met.
• Provide expert consultation to teams in developing recommendations for health benefits strategy.
• Accountable for Key Performance Indicators (KPIs) to drive sustained growth and competitive position in the market.
• Build organizational capacity and prepare high potentials for growth opportunities and advancement.
• Motivate and empower teams while maintaining a highly skilled and engaged workforce.
• Oversee the operation of multiple units and departments, ensuring alignment with organizational strategies.
• Manage customer and market turnaround by overseeing communications and resolving escalations.
• Champion the team to meet or exceed retention and growth targets for accounts in the Book of Business.

Requirements

• Minimum five (5) years of experience in a leadership role with direct reports.
• Bachelor's degree in Mathematics, Statistics, Engineering, Social/Physical/Life Science, Business, or related field AND minimum eleven (11) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum fourteen (14) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
• Accident and Health Insurance License (California) within 3 months of hire.

Nice-to-haves

• Knowledge of Change Management
• Negotiation skills
• Experience with Customer Data
• Understanding of Benefits/Services
• Brand Strategy expertise
• Market Research skills
• Persuasion techniques
• Sales Operations knowledge
• Sales Opportunity Orchestration
• Sales Performance Data analysis
• Sales/Partnership Strategy and Techniques
• Customer Experience focus
• Goal Setting capabilities
• Member Service experience
• Underwriting knowledge