Area Vice President of Operations - Baltimore/DC Area (relocation)

Everstory Partners - Phoenix, AZ

Full-time - Mid Level

Remote - Phoenix, AZ

Personal and Laundry Services

About the position

The Area Vice President of Operations for Everstory Partners is a leadership role focused on managing operations within the Baltimore/DC market. This position requires relocation and involves developing and managing teams, driving financial performance, and ensuring service excellence across multiple locations. The role emphasizes strategic planning, operational performance measurement, and fostering a culture of excellence among employees.

Responsibilities

• Develop and manage leaders with empathy to maximize the potential of direct reports through hiring, coaching, and performance management.
• Measure operational performance, identify underperforming metrics, and generate strategic solutions to drive profitability.
• Promote service excellence by holding teams accountable for implementing best practices and providing necessary support.
• Drive financial performance through sales growth and expense management to achieve net operating income growth.
• Create and implement business plans to maintain high sales growth and customer service satisfaction.
• Foster a culture of excellence through training programs, employee meetings, and performance management.
• Recruit, hire, coach, and manage performance of General Managers and their teams.
• Collaborate with Support Center departments on marketing, pricing, and performance analysis initiatives.
• Ensure infrastructure and capital projects are well managed and completed on time.
• Travel to properties regularly to maintain service levels and ensure compliance with health and safety requirements.

Requirements

• Bachelor's degree in business or related field preferred but not required.
• 5-7 years of direct sales and operations management experience, preferably in the cemetery industry.
• Valid driver's license and access to a personal vehicle.
• Multi-site management experience strongly preferred.
• Proven track record of achieving profitable sales growth and managing change dynamics.
• Experience managing an effective sales team.
• Excellent oral and written communication skills.
• Ability to lead and develop teams across multiple departments.
• Ability to establish and maintain trust with stakeholders.
• Excellent customer service skills and critical thinking skills for operational challenges.
• Detail-oriented with the ability to multi-task and prioritize effectively.
• Proficiency in Microsoft Office Suite, CRM, and P&L software.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement