Ark Encounter Technical Operations-Rides Coordinator

Crosswater Canyon - Williamstown, KY

Full-time

Williamstown, KY

Museums, Historical Sites, and Similar Institutions

About the position

The Technical Operations Coordinator at Ark Encounter plays a crucial role in managing the daily operations of ride attractions, ensuring that all areas meet the high standards set by Answers in Genesis. This position is centered around creating a frictionless and enjoyable guest experience, which includes responsibilities such as managing Virtual Reality ticketing, assisting guests on the Carousel, and overseeing ticketing for camel rides and sluice activities. The ideal candidate will be passionate about the mission of Answers in Genesis and possess a service-oriented mindset, demonstrating enthusiasm and energy in their interactions with guests and team members alike. In this role, the Technical Operations Coordinator is expected to embody the Core Values of SERVE (Serve, Equip, Relate, Value, Engage) while engaging with both internal and external guests. This involves not only providing excellent customer service but also promoting a culture that enhances the spiritual growth of all team members. The Coordinator will be responsible for ensuring compliance with safety and security procedures, conducting regular inspections of staff operations, and maintaining proficiency in all staff positions and procedures. The position also offers opportunities for professional development and coaching, allowing the Coordinator to lead a large team towards achieving great results while fostering a fun and engaging work environment. The Technical Operations Coordinator will have a significant impact on the guest experience and the overall mission of Answers in Genesis, making this a rewarding position for those who are dedicated to serving others and making a positive difference in the lives of guests and team members.

Responsibilities

• Promote the Mission and Standards of Answers in Genesis
• Create a SERVE culture environment in all work done
• Provide excellent service to all guests by providing a best-in-class experience
• Engage directly with guests to assist with product inquiries and transact purchases
• Approach all tasks with a second-mile mindset
• Actively develop and maintain a work atmosphere that enhances the spiritual growth of all team members
• Prioritize personal integrity in all interactions and assignments
• Frequently provide inspection calibrations of staff operations to ensure compliance with SOPs
• Maintain proficiency in all staff positions and procedures
• Ensure the safety of all guests through training and proficiency regarding safety and security procedures
• Model strong guest engagement skills
• Perform all other duties and responsibilities as assigned by management

Requirements

• Must agree with and be able to sign our Statement of Faith
• Maintains a personal relationship with Jesus Christ
• Regular attendance at a local Bible-believing church
• Strong interpersonal relationship skills to interact with guests and coworkers
• Customer service oriented, dedicated to high guest satisfaction levels
• Good problem-solving skills and decision-making ability
• Ability to estimate and meet realistic deadlines, perform under pressure and react quickly to changing priorities
• Basic math skills for accuracy in cash and financial transactions with guests
• Organizational skills and professionalism
• Must be able to stand, move about, and assist guests throughout the entire length of the shift
• Perform duties in varied temperature and weather conditions throughout the attractions
• Bend and lift between 25 and 50 pounds

Benefits

• Opportunities for spiritual, personal, and professional development
• Professional development and coaching for career growth