Captech Ventures - Charlotte, NC
posted 4 months ago
About the position
CapTech's Customer Experience (CX) team is seeking an Art Director who has a proven track record in designing sophisticated digital brand experiences that are not only intuitive and impactful but also accessible. The ideal candidate will be a passionate problem-solver, dedicated to creating elegant and attractive solutions to complex business challenges while continuously honing their craft as they advance in their careers. Our Art Directors are expected to stay current with evolving methods for designing engaging products and services, approaching training in these areas with curiosity and enthusiasm. In addition to their design responsibilities, they will also mentor other designers, overseeing their work to ensure successful delivery of projects. As an Art Director at CapTech, you will collaborate on creating personas, customer journeys, conceptual prototypes, and responsive interfaces that adhere to interaction design and usability best practices. You will be responsible for producing clean, informative, and concise presentations that effectively communicate the rationale behind your designs and recommendations to clients and internal teams. Your role will also involve performing competitive brand assessments, providing innovative alternatives, and researching design and technology trends to stay ahead in the industry. Advocating for accessible experience and visual design will be a key part of your responsibilities, as will presenting and articulating creative solutions to both internal teams and clients with confidence. You will lead brainstorming sessions and engage in discussions regarding project scope and level of effort with senior creative team members and account teams. Additionally, you will have opportunities to volunteer for CX leadership roles, contributing to methodologies, capabilities, approaches, and toolsets, while also attending and leading CX meetings and training sessions. Proactive mentoring of other designers and providing design oversight and art direction for visual and interaction designers will be essential aspects of your role.
Responsibilities
- Collaborate on creating personas, customer journeys, conceptual prototypes, and responsive interfaces following interaction design and usability best practices.
- Produce clean, informative, and concise presentations to clients and internal teams that communicate the rationale behind designs and recommendations.
- Perform competitive brand assessments and provide innovative alternatives, researching and understanding design and technology trends.
- Advocate the benefits of accessible experience and visual design with clients and team members.
- Present and articulate creative solutions to internal teams and clients with confidence, leading brainstorming sessions.
- Discuss scope and level of effort (LOE) with senior creative team members and account team members.
- Volunteer for CX leadership opportunities, contributing to methodologies, capabilities, approaches, and toolset.
- Attend and lead CX meetings and trainings, engaging in professional development and industry involvement.
- Proactively seek to mentor others about design, providing design oversight and art direction for visual and interaction designers.
Requirements
- 5+ years of professional experience, ideally in a consulting or agency context.
- 4-year+ degree in design, fine arts, or similar preferred.
- Proven written, verbal, conceptual, and visual communication skills.
- Figma expertise is preferred, with proficiency in comparable design tools (Sketch, Adobe XD).
- Proficiency with Illustrator, Photoshop, and InDesign, as well as PowerPoint.
- Experience with video editing, motion design, and designing for AR/VR are pluses.
- Working familiarity with the role of Product Designer is a plus.
- Working knowledge of Agile product development lifecycles and practices is a plus.
- Familiarity with WCAG and other accessibility guidelines and standards is a plus.
Nice-to-haves
- Experience in a consulting or agency context.
- Familiarity with video editing and motion design.
- Experience designing for AR/VR.
Benefits
- Generous PTO
- Health coverage
- Disability insurance
- Paid family leave
- CapFlex - Employee-first mentality supporting remote and hybrid workforce
- Learning & Development programs offering certification and tuition support
- Modern Health - mental health and well-being platform
- Carrot Fertility - inclusive fertility and family-forming coverage
- Fringe - company paid stipend program for personalized lifestyle benefits
- Employee Resource Groups promoting diversity and inclusion
- Philanthropic Partnerships for community engagement
- 401(k) Matching with no vesting period
