Framebridge - Winchester, VA

posted 26 days ago

Full-time - Entry Level
Winchester, VA
Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

Framebridge has reimagined the custom framing experience to deliver beautiful, convenient custom framing for a modern lifestyle. As an Art Receiver (Art Tech 1), you will play a crucial role in ensuring the safe and efficient processing of incoming artwork. This position involves using custom technology to read and receive orders from our customers, ensuring that we have accurate measurements, color and style selections, and all the information required to create the customer's vision for their unique pieces. You will be responsible for applying hardware to assembled picture and art frames and conducting final quality checks to ensure customer satisfaction. Each order is custom, requiring great attention to detail since no two pieces of art are alike. You will collaborate closely with a team member (Art Technician 2) to meet production goals and oversee the entire lifecycle of customer pieces, from work order completion to mounting, assembly, and final quality control. At our manufacturing studio, our team is responsible for creating and assembling customer orders from our retail stores and online business. This includes beautiful pieces of timeless art, mounting clothing or tapestries, or framing unforgettable photos. Our team processes orders from custom technology, measures all inputs to the highest quality, and cuts, mounts, and frames the art with pristine perfection. We are detail-oriented craftsmen and makers who work with our hands all day to ensure our customers' prized possessions are taken care of and that the end product surpasses expectations. We are a factory team who cuts, sews, builds, glues, measures, frames, and ships our goods back to delighted individuals.

Responsibilities

  • Document detailed information for each custom order such as art type, frame type, and related pieces
  • Document customer framing preferences that are special to each order including how the customer envisions their final product look
  • Responsible for accurately inputting measurements, ensuring compatibility of art and the customers' selections of frames and mount boards
  • Support mat orders as needed and will be cross trained to support framing and mounting processes
  • Work with our customer experience team and leadership team to escalate any questions or concerns regarding customer artwork or orders
  • Conduct final quality checks to ensure customer satisfaction

Requirements

  • Excellent communication skills with the ability to effectively convey information
  • Proficient in computer literacy, including basic software applications
  • Proficient reading comprehension
  • Ability to effectively use a tape measure and other tools for accurate measurements and assembly
  • Ability to identify color and shade differences with a keen eye
  • Unmatched attention to detail with competence in identifying quality issues, condition of products, and precise measurements
  • Collaborative mindset and capable of working well with others in a team environment
  • Ability to discern when assistance or escalation is needed
  • Strong critical thinking skills to solve problems efficiently
  • Excellent at prioritization in an agile & fast paced environment
  • Willingness to help whenever needed and maintain and promote a positive work culture
  • Appreciation for art and care for customer experience

Nice-to-haves

  • Proficient in handling various art mediums
  • Familiarity with calculating final frame sizes based on art dimensions and frame specifications
  • Knowledge of art handling safety and security protocols
  • Understanding of Framebridge's product assortment and their application requirements

Benefits

  • Health benefits: three medical plan options so you and yours stay healthy
  • 401k and Pension: saving opportunities to help you dream big and prepare for the future
  • Vacation policy: paid time off so you can rest, recharge, and reframe
  • Discounts & Perks: because we love what we do
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