Artificial Intelligence and Automation Product Owner

Everest Global Services - Warren, NJ

Full-time - Mid Level

Hybrid - Warren, NJ

Professional, Scientific, and Technical Services

About the position

The AI and Automation Product Owner will play a crucial role within the Artificial Intelligence and Automation Center of Enablement (AIA CoE) at Everest Global Services, Inc. This position requires a deep understanding of property and casualty (P&C) insurance operations and financial services, focusing on championing digital enablement efforts across various global businesses. The ideal candidate will influence a culture of an "AI first" mindset, leveraging Generative AI capabilities to enhance operational efficiency and effectiveness.

Responsibilities

• Partner with the business to devise a sequence of digital and AI capabilities in support of strategic objectives.
• Foster a collaborative and innovative environment acting as a trusted partner between business stakeholders and enablement team.
• Advocate for a positive user experience by engaging with key stakeholders from inception of an idea to implementation.
• Contribute to building and managing opportunity and idea backlog aligned with business strategy and priorities.
• Triage opportunities for suitability and feasibility to balance business objectives and AI & Automation capabilities.
• Utilize industry and enterprise knowledge to align opportunities for reusability and scalability with business objectives.
• Lead efforts to identify, assemble, and use accurate business data during design and delivery of AI solutions.
• Educate and create success metrics, OKRs, and KPIs for AI & Automation solutions.
• Create solution artifacts including process maps and change management plans aligned with the Target Operating Model.
• Collaborate with stakeholders to ensure projects adhere to COE Playbook and Responsible AI Policies.
• Enable Digital Supervisors to monitor and improve AI solutions effectively.
• Maintain and escalate risks, issues, and blockers related to automation and AI solutions.
• Provide timely updates regarding enablement and delivery for leadership updates.
• Contribute to the improvement of best practices and frameworks for the AI & Automation program.

Requirements

• Prior P&C and/or financial services experience is a must.
• 7+ years' experience in process analysis, business analysis, and/or product owner role preferably using Safe Agile methodologies.
• 2+ years supporting an Intelligent Automation program using AI and Gen AI technologies.
• Working knowledge of AI & Automation Cost Benefit Analysis (CBA), process optimization, and opportunity assessment.
• Knowledge of Enterprise Risk Management, Business Resiliency, Data Governance, and Information Security is highly desirable.
• Ability to thrive in a matrix environment and influence across IT, Business, and Operations.
• Bachelor's degree and/or certifications related to Business Analysis, Business Management, Digital Transformation, IT, or a relevant field.

Nice-to-haves

• Experience with Generative AI technologies.
• Familiarity with Agile methodologies and frameworks.

Benefits

• Competitive salary and performance bonuses.
• Health insurance coverage.
• 401k retirement savings plan with matching contributions.
• Paid time off and holidays.
• Professional development opportunities.
• Flexible work arrangements including hybrid work model.