ASG Managed Services Engineer - Azure

$70,000 - $140,000/Yr

Shi International Ltd - Des Moines, IA

Full-time - Mid Level

Remote - Des Moines, IA

5,001-10,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The ASG Managed Services Engineer is responsible for supporting, building, managing, configuring, and implementing solutions within the customers' managed platform or services under SHI's management. The role focuses on achieving optimal system performance across all supported platforms while collaborating with internal and external customers. The engineer will lead IT projects, monitor performance, optimize environments, and stay updated on industry trends, all while fostering a customer-focused and collaborative mindset.

Responsibilities

• Build, implement and support a wide range of solutions using platform services for both internal and customer purposes.
• Manage and configure platform infrastructures, applications, and collaboration tools.
• Contribute and take lead on MSP Projects, collaborating with internal/external customers and ensuring timely delivery and alignment with business objectives.
• Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customers and ensuring timely delivery and alignment with business objectives.
• Engage directly with customers through status updates, change requests, meetings, incident responses, and projects, while understanding their needs and success criteria.
• Monitor and diagnose performance issues to ensure optimal system performance.
• Optimize existing environments and standardize processes using/developing standard operating procedures (SOPs).
• Stay updated with industry trends, emerging technologies, and best practices.
• Continuously seek opportunities for personal and professional growth.
• Track time and document work out of SHI's PSA system, submitting weekly timesheets.
• Align with leadership and organization initiatives.
• Mentor/Train lower tier engineering employees and service desk employees.
• Involvement in a wide range of required Audits.
• SOW Scoping, development, and build out assistance on a per-request basis.
• Ownership, alignment, assessment (at times delivery) of customer Agile Cloud Engineering requests.
• Assistance at all lower levels where needed based on resource constraints.

Requirements

• Bachelor's degree in a relevant field or equivalent practical experience.
• 3-5 years of relevant work experience (preferably in a managed services environment).
• Experience working with version control systems (such as Git, AzureDevOps).
• Deep understanding of Azure core services including Azure Compute, Storage, Network, and Security.
• Experience with additional Azure services including Azure Virtual Desktop, Logic Apps, Analytics, etc.
• Substantial understanding of additional technologies including DNS, Microsoft Windows Server, Active Directory.
• Ability to design and build cloud solutions using Azure services and build/deploy using IAC - Terraform or CloudFormation.
• Ability to contribute and take lead on IT Projects, collaborating with internal/external customers and ensuring timely delivery and alignment with business objectives.
• Ability to work with Windows Server/Linux OS/terminal/Azure CLI skills.
• Ability to perform Automation and Scripting - basic scripting using python, nodeJS or other.
• Strong technical writing and communication skills.

Nice-to-haves

• AZ-104: Microsoft Azure Administrator certification, equivalent Associate level Azure certification, or ability to obtain within 3 months of hire.
• ITILv3+ Certification or ability to obtain within 6 months of hire.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Flexible spending account