ASG Managed Services Engineer
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About The Position
The ASG Managed Services Engineer is a pivotal role within SHI, responsible for supporting, building, managing, configuring, and implementing solutions within the customers' managed platform or services. This position is designed to ensure optimal system performance across all supported platforms, requiring a proactive approach to problem-solving and a commitment to continuous improvement. The engineer will work closely with both internal and external customers, leading IT projects and monitoring performance to optimize environments. Staying updated on industry trends and emerging technologies is essential, as is a focus on personal and professional growth. In this role, the engineer will embrace a customer-focused, adaptable, and collaborative mindset, demonstrating accountability and initiative. The position requires a home office setup, with occasional meetings at SHI headquarters as determined by management. The ASG Managed Services Engineer will report directly to the Manager of ASG Engineering in the ASG Product & MSP department. The engineer will be involved in a variety of responsibilities, including building and implementing solutions, managing platform infrastructures, and contributing to service improvement initiatives. Engaging directly with customers through status updates, change requests, and incident responses is crucial to understanding their needs and success criteria. The role also involves mentoring lower-tier engineering employees and service desk staff, ensuring a collaborative and supportive work environment.
