Shi International Ltd - Trenton, NJ
posted 3 months ago
The ASG Solutions Engineer - Managed Services is a pivotal role at SHI, primarily focused on supporting sales efforts to enhance the growth of SHI's managed services business. This position is designed for individuals who are passionate about technology and possess a consultative sales approach. The Solutions Engineer will act as the subject matter expert in SHI's managed services portfolio, engaging with both new and existing customers to identify opportunities, understand their needs and budget constraints, and effectively position SHI's services and pricing. The role requires overcoming objections, collecting customer data, and guiding opportunities through to contract signature. In this remote position, the Solutions Engineer will report directly to the Solutions Director or Solutions Manager within the Advanced Solutions Group. The individual will be responsible for driving managed services growth by supporting sales in acquiring new lines of business. This includes developing and closing managed services opportunities through customer meetings, follow-ups, discovery sessions, contract negotiations, and ultimately securing contract signatures. The role demands a thorough qualification of customers to ensure a proper fit for SHI's managed services offerings, and the Solutions Engineer will serve as the key subject matter expert for each opportunity. The position also involves regular communication with qualified prospects via email and virtual meetings, updating customer profiles and opportunity information, and managing the sales pipeline in the CRM system. The Solutions Engineer will review key documentation provided by customers, translating technical and business requirements to accurately position, scope, and quote SHI's managed services. Establishing rapport and confidence with internal teams, customers, and partners is crucial, as is the ability to create documentation, presentations, and other artifacts to support the pre-sales process. Additionally, the Solutions Engineer will deliver training to the internal sales team on SHI's managed service offerings and provide monthly sales forecasts to SHI leadership. The role encompasses executing all stages of the managed service sales cycle, from opportunity identification to customer onboarding, ensuring clear expectations are set throughout the process. Participation in the customer onboarding process is also essential, as the Solutions Engineer will bridge the gap between pre-sales and post-sales delivery, communicating customer goals and expectations discussed during the pre-sales engagement. Staying informed about company developments, competition, and technology trends is vital for success in this role.