Nordstrom - Algonquin, IL
posted 4 days ago
About the position
The Asset Protection (AP) team's function is to keep our customers, teams and brands safe. AP partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from a variety of emergencies. AP also protects company profits by mitigating shrinkage risks, as well as preventing, investigating, and resolving theft, to ensure merchandise is available for our customers. Asset Protection's strategies are driven by our three Asset Protection Pillars: * Protect People by providing support for employee and customer safety. * Protect Physical Spaces by protecting our assets which include both building and merchandise. * Support Product Accuracy through store partnership working towards improved inventory accuracy and reduction of shrinkage. When working in Asset Protection, no two days will be the same, however a typical day in the life of an Asset Protection Agent will likely include the following responsibilities:
Responsibilities
- Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
- Identify theft trends by leveraging technology, reporting and surveillance tactics.
- Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
- Identify, escalate, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems.
- Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
- Use video systems to monitor theft activity and support investigations.
- Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies.
- Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.
- Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
- Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
- Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities, etc.
- Testify in court when summoned for criminal and/or civil cases.
- Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement.
Requirements
- The ability to make, and be accountable for, decisions use good judgement in a fast-paced environment.
- Have detailed, clear and concise verbal and written skills.
- Good interpersonal and communication skills.
- The ability to maintain a high level of confidentiality.
- A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior.
- Accountability, initiative, and a high level of ownership.
- The ability to work a flexible schedule based on business needs.
- Meet any state and local licensing requirements.
Nice-to-haves
- Experience in investigative, asset protection and security procedures (preferred).
Benefits
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
