Asset Protection - Agent - Tanasbourne Town Center Rack

Nordstrom - Beaverton, OR

Full-time - Entry Level

Beaverton, OR

10,001+ employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Asset Protection Agent at Nordstrom is responsible for ensuring the safety of customers, employees, and merchandise within the store. This role involves collaborating with the Emergency Response Team to handle emergencies, mitigate shrinkage risks, and investigate theft incidents. The position requires a proactive approach to maintaining security and supporting a culture of loss prevention through various strategies and partnerships.

Responsibilities

• Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
• Identify theft trends by leveraging technology, reporting, and surveillance tactics.
• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
• Identify, escalate, and support internal theft investigations through various methods including exception-based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies.
• Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.
• Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
• Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.

Requirements

• The ability to make, and be accountable for, decisions using good judgment in a fast-paced environment.
• Detailed, clear, and concise verbal and written communication skills.
• Good interpersonal and communication skills.
• The ability to maintain a high level of confidentiality.
• A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior.
• Accountability, initiative, and a high level of ownership.
• The ability to work a flexible schedule based on business needs.
• Meet any state and local licensing requirements.

Nice-to-haves

• Experience in investigative, asset protection, and security procedures.

Benefits

• Medical/Vision insurance
• Dental insurance
• Disability insurance
• Life insurance
• Employee assistance program (EAP)
• Merchandise discount
• Retirement plan
• Paid time off (PTO)