About the position
The Asset Protection Associate at JCPenney's South Park Mall location plays a crucial role in supporting the company's Shrinkage and Safety Awareness programs. This position involves aiding store management in communicating current shrinkage and safety topics to ensure a secure shopping environment. The associate will conduct surveillance by observing customers and contractors through CCTV and floor activities to detect theft, fraud, or any suspicious behavior. They will also collect investigative intelligence related to Organized Retail Crime (ORC) activity and fraud, and monitor team member activity as directed by Asset Protection management. Reporting any infractions of company policy to the appropriate management is a key responsibility. In addition to surveillance, the Asset Protection Associate will be responsible for detaining and interviewing suspects in accordance with local laws and company policy. This includes conducting interviews with customers and contractors suspected of theft and reporting any suspected fraud to Asset Protection management or Market Investigations as necessary. Maintaining accurate records is essential, as the associate will create and manage records using approved company methods, ensuring proper retention of evidence and disposition of recovered merchandise. The role also requires participation in court hearings, where the associate will attend hearings, update relevant files, and maintain relationships with local law enforcement. Supporting safety programs is another critical aspect of the position, which involves identifying and addressing potential hazards to customers and associates, taking initiative to correct minor hazards, and conducting incident investigations while completing associated reports. Furthermore, the associate will support internal investigations by collecting evidence as directed by Asset Protection management and may act as an interview witness when needed. All responsibilities must be performed in accordance with company policies and procedures to drive sales and profit. Applicants must be at least 18 years old and possess a high school diploma or GED.
Responsibilities
- Support Shrinkage and Safety Awareness programs by aiding store management in communicating current topics.
- Conduct surveillance to observe customers and contractors for theft, fraud, or suspicious activity.
- Collect investigative intelligence related to ORC activity and fraud.
- Monitor team member activity as directed by AP management and report infractions of company policy.
- Detain and interview suspects in accordance with local laws and company policy.
- Maintain accurate records using approved company methods and ensure proper retention of evidence.
- Participate in court hearings and maintain relationships with local law enforcement.
- Identify and address potential hazards to customers and associates as part of safety programs.
- Conduct incident investigations and complete associated reports.
- Support internal investigations by collecting evidence and acting as an interview witness when needed.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED required.
- Knowledge of company policies and procedures relating to loss prevention and relevant local legal requirements.
- Ability to maintain composure and handle high-stress situations effectively.
- Strong problem-solving skills and the ability to make smart decisions that drive sales and customer service.
- Ability to provide great customer service and build positive relationships.
Nice-to-haves
- Experience in loss prevention or asset protection roles.
- Familiarity with surveillance equipment and investigative techniques.
- Strong communication skills, both verbal and written.
Benefits
- Medical, dental, and vision insurance.
- Term life insurance.
- Paid vacation and holidays.
- 401(k) with company match.
- Associate discount on JCPenney merchandise.
