Asset Protection Captain, Friendly Center - Full Time

Macy's - Greensboro, NC

Full-time

Greensboro, NC

General Merchandise Retailers

About the position

Macy's is proudly America's Department Store, with a legacy of 160 years in providing fashion, value, and celebration to its customers. The company is committed to giving back to the communities it serves and is currently seeking an Asset Protection Captain for its Friendly Center location in Greensboro, North Carolina. This is an exciting opportunity to join Macy's at a time when the retail landscape is evolving, requiring innovation and adaptability. The Asset Protection team at Macy's is at the forefront of this change, utilizing the latest technology and analytics tools to minimize shortages and safeguard the company's financial interests. As an Asset Protection Captain, you will have the chance to develop your skills in specialized areas such as Investigations, Organized Retail Crime, and Asset Protection Training, while working alongside a team dedicated to excellence and leadership development. In this role, the primary responsibility of the Asset Protection Captain is to train, educate, and supervise staff in the detection and prevention of theft of company property. You will be instrumental in coaching Asset Protection and Loss Prevention staff on effective apprehension techniques. Additionally, you will support the store's efforts to provide exceptional customer service within a controlled environment, ensuring maximum sales and profitability. Macy's offers a flexible scheduling plan that allows associates to manage their availability and preferences, with opportunities to pick up additional shifts during peak selling times. Details regarding scheduling options will be discussed during the interview process.

Responsibilities

• Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property.
• Develop, implement, and communicate programs to prevent theft amongst customers and employees.
• Participate in initial orientation and ongoing training including the computer, surveillance, and alarm systems.
• Respond to customer and associate incidents to facilitate first aid and minimize company liability.
• Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company.
• Investigate criminal violations against the person or property of any customer or associate that is committed on company premises.
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager.
• Be an expert of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.
• Successfully complete all security training requirements and maintain personal certifications as required by law.
• Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection.
• Develop and maintain relationship with local law enforcement to facilitate maximum coordination for potential criminal cases.
• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned.
• Work on special assignments, investigations, and surveillance as directed by Store AP/LP Manager.
• Respond to alarm conditions at assigned store.
• Perform other duties as needed.
• Maintain regular, dependable attendance and punctuality.

Requirements

• High School Diploma or equivalent required.
• 1-2 years related experience in asset protection or loss prevention.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Self-starter who works well independently as well as part of a team.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.