Asset Protection Captain, Maui - Full Time

Macy's - Kahului, HI

Full-time - Entry Level

Kahului, HI

General Merchandise Retailers

About the position

The Asset Protection Captain at Macy's is responsible for training, educating, and supervising staff to detect and prevent theft of company property. This role supports the store's efforts to provide excellent customer service while ensuring maximum sales and profit. The position involves working closely with the Asset Protection team to implement theft prevention programs and respond to incidents, all while maintaining compliance with legal and company policies.

Responsibilities

• Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property.
• Develop, implement, and communicate programs to prevent theft amongst customers and employees.
• Participate in initial orientation and ongoing training including the computer, surveillance, and alarm systems.
• Respond to customer and associate incidents to facilitate first aid and minimize company liability.
• Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company.
• Investigate criminal violations against the person or property of any customer or associate that is committed on company premises.
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager.
• Maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.
• Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection.
• Develop and maintain relationships with local law enforcement to facilitate maximum coordination for potential criminal cases.
• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned.
• Respond to alarm conditions at assigned store.
• Perform other duties as needed.

Requirements

• High School Diploma or equivalent required
• 1-2 years related experience
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.