Asset Protection Customer Host

$29,120 - $43,680/Yr

Walmart - North Little Rock, AR

posted 3 months ago

Full-time - Entry Level
North Little Rock, AR
General Merchandise Retailers

About the position

The Asset Protection Customer Host role at Walmart is designed to enhance the shopping experience by greeting, assisting, and thanking customers as they enter the store. This position plays a crucial role in maintaining the safety and security of the store entrances while also preventing loss. The responsibilities include verifying customer purchases, assisting with returned items, and ensuring that the entrances are secure and welcoming. The role is part-time and offers shifts during the mid and closing hours, making it suitable for individuals looking for flexible work hours. In this position, you will be the first point of contact for customers, which means your demeanor and approach can significantly impact their shopping experience. You will be expected to engage with customers positively, helping them with any inquiries they may have and ensuring that they feel valued and appreciated. Additionally, you will be responsible for monitoring the entrance area to deter theft and ensure that all customers are following store policies. This role requires a keen eye for detail and the ability to handle various situations with professionalism and care. Walmart emphasizes the importance of customer service in this role, and as such, you will be trained to handle various scenarios that may arise at the entrance, including assisting customers with their purchases and returns. Your ability to communicate effectively and maintain a friendly demeanor will be essential in creating a positive shopping environment. This position not only focuses on loss prevention but also on enhancing customer satisfaction and loyalty.

Responsibilities

  • Greet customers as they enter the store.
  • Assist customers with inquiries and provide information about store policies.
  • Verify customer purchases at the entrance.
  • Assist with returned items and ensure proper procedures are followed.
  • Monitor the entrance area to prevent loss and ensure safety.
  • Maintain a secure and welcoming environment at store entrances.

Requirements

  • Strong customer service skills and a friendly demeanor.
  • Ability to communicate effectively with customers and team members.
  • Attention to detail to monitor for theft and ensure compliance with store policies.
  • Basic problem-solving skills to assist with customer inquiries and returns.

Nice-to-haves

  • Previous experience in retail or customer service roles.
  • Familiarity with loss prevention techniques.

Benefits

  • Competitive hourly wage ranging from $14 to $21 per hour.
  • Performance-based incentive awards.
  • Medical, vision, and dental coverage.
  • 401(k) retirement plan.
  • Company-paid life insurance.
  • Paid time off benefits including parental leave, family care leave, and bereavement.
  • Short-term and long-term disability coverage.
  • Company discounts.
  • Military Leave Pay.
  • Adoption and surrogacy expense reimbursement.
  • Walmart-paid education benefit program (Live Better U) covering tuition, books, and fees for various educational programs.
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