Asset Protection Detective, Carlsbad Plaza Camino Real - Part Time

Macy's - Carlsbad, CA

Part-time - Entry Level

Carlsbad, CA

General Merchandise Retailers

About the position

The Asset Protection Detective at Macy's is responsible for utilizing advanced technology and analytics to reduce shortages and protect company assets. This role involves building relationships with store teams and law enforcement to maintain a safe shopping environment while preventing theft and dishonest activities.

Responsibilities

• Use surveillance techniques to help identify and apprehend individuals who shoplift and dishonest employees.
• Understand and leverage de-escalation tools to provide a safe and secure environment for customers and colleagues.
• Recover stolen merchandise.
• Research and provide statements and evidence to support investigations.
• Prepare reports on theft incidents, investigations, and audits.
• Maintain strict compliance with the law and company policies regarding apprehensions, searches, and evidence preservation.
• Build and maintain partnerships with store colleagues and outside groups, such as law enforcement.
• Testify in court for criminal and civil cases.
• Train colleagues on protocols to help protect company assets.
• Respond to alarm conditions and work on special assignments.
• Facilitate first aid for customers and colleagues.

Requirements

• High School Diploma or equivalent.
• Ability to obtain and maintain required licenses, trainings, and certifications.
• Flexible availability, including days, evenings, weekends, and holidays with regular attendance and punctuality.
• Resourceful self-starter who can adapt quickly to changing priorities.
• Ability to communicate and share information with diverse groups of customers and peers.

Nice-to-haves

• Experience in loss prevention or security roles.
• Knowledge of surveillance technology and techniques.

Benefits

• Coverage across medical, dental, vision, and retirement.
• Employee Assistance Program (mental health and financial literacy resources).
• Fully-Funded education benefits may include 100% of tuition, books, and fees.
• Merchandise discounts.
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities.