Asset Protection Detective, Eastview - Full Time

Macy's - Victor, NY

Full-time - Entry Level

Victor, NY

General Merchandise Retailers

About the position

The Asset Protection Detective at Macy's plays a crucial role in safeguarding company assets and ensuring a secure shopping environment. This position involves utilizing advanced technology and analytics to reduce theft and losses while fostering relationships with store teams and law enforcement. The detective will receive expert training and develop skills necessary for effective asset protection, contributing to a safe and customer-centric experience.

Responsibilities

• Use surveillance techniques to help identify and apprehend individuals who shoplift and dishonest employees.
• Understand and leverage de-escalation tools to provide a safe and secure environment for customers and colleagues.
• Recover stolen merchandise.
• Research and provide statements and evidence to support investigations.
• Prepare reports on theft incidents, investigations, and audits.
• Maintain strict compliance with the law and company policies regarding apprehensions, searches, and evidence preservation.
• Build and maintain partnerships with store colleagues and outside groups, such as law enforcement.
• Testify in court for criminal and civil cases.
• Train colleagues on protocols to help protect company assets.
• Respond to alarm conditions and work on special assignments.
• Facilitate first aid for customers and colleagues.

Requirements

• High School Diploma or equivalent.
• Ability to communicate and share information with diverse groups of customers and peers.
• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Resourceful self-starter who can adapt quickly to changing priorities.
• Obtain and maintain required licenses, trainings, and certifications.

Nice-to-haves

• Experience in loss prevention or security roles.
• Knowledge of surveillance technology and techniques.

Benefits

• Coverage across medical, dental, vision, and retirement.
• Employee Assistance Program (mental health and financial literacy resources).
• Fully-Funded education benefits may include 100% of tuition, books, and fees.
• Merchandise discounts.
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities.