Asset Protection Detective, Galleria at Houston - Full Time

$34,320 - $49,920/Yr

Macy's - Houston, TX

Full-time

Houston, TX

10,001+ employees

General Merchandise Retailers

About the position

The Asset Protection Detective at Macy's is responsible for safeguarding company assets and maintaining a secure shopping environment. This role involves utilizing advanced technology and analytics to reduce theft and losses while fostering relationships with store teams and law enforcement. The position offers expert training and opportunities for professional development in a supportive and inclusive work environment.

Responsibilities

• Use surveillance techniques to help identify and apprehend individuals who shoplift and dishonest employees.
• Understand and leverage de-escalation tools to provide a safe and secure environment for customers and colleagues.
• Recover stolen merchandise.
• Research and provide statements and evidence to support investigations.
• Prepare reports on theft incidents, investigations, and audits.
• Maintain strict compliance with the law and company policies regarding apprehensions, searches, and evidence preservation.
• Build and maintain partnerships with store colleagues and outside groups, such as law enforcement.
• Testify in court for criminal and civil cases.
• Train colleagues on protocols to help protect company assets.
• Respond to alarm conditions and work on special assignments.
• Facilitate first aid for customers and colleagues.

Requirements

• High School Diploma or equivalent.
• Ability to communicate and share information with diverse groups of customers and peers.
• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Resourceful self-starter who can adapt quickly to changing priorities.
• Obtain and maintain required licenses, trainings, and certifications.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off
• Store discount