Asset Protection Detective, Ridgedale - Full Time

Macy's - Minnetonka, MN

Full-time

Minnetonka, MN

General Merchandise Retailers

About the position

The Asset Protection Detective plays a crucial role in safeguarding company assets and ensuring a secure shopping environment. This position involves utilizing advanced surveillance techniques and analytics to identify theft and dishonest behavior, while also fostering relationships with store teams and law enforcement. The detective is responsible for investigating incidents, recovering stolen merchandise, and maintaining compliance with legal and company policies.

Responsibilities

• Use surveillance techniques to help identify and apprehend individuals who shoplift and dishonest employees.
• Understand and leverage de-escalation tools to provide a safe and secure environment for customers and colleagues.
• Recover stolen merchandise.
• Research and provide statements and evidence to support investigations.
• Prepare reports on theft incidents, investigations, and audits.
• Maintain strict compliance with the law and company policies regarding apprehensions, searches, and evidence preservation.
• Build and maintain partnerships with store colleagues and outside groups, such as law enforcement.
• Testify in court for criminal and civil cases.
• Train colleagues on protocols to help protect company assets.
• Respond to alarm conditions and work on special assignments.
• Facilitate first aid for customers and colleagues.

Requirements

• High School Diploma or equivalent.
• Obtain and maintain required licenses, trainings, and certifications.

Nice-to-haves

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Enjoy working as part of a team, as well as independently.
• A resourceful self-starter who can adapt quickly to changing priorities.