Macy's - Baltimore, MD
posted 2 months ago
Part-time - Entry Level
Baltimore, MD
General Merchandise Retailers
About the position
The Asset Protection Detective at Macy's plays a crucial role in safeguarding company assets and ensuring a secure shopping environment. This part-time position involves utilizing advanced surveillance techniques and analytics to prevent theft and loss, while also fostering relationships with store teams and law enforcement. The role emphasizes training, compliance with legal standards, and maintaining a customer-centric focus.
Responsibilities
- Use surveillance techniques to help identify and apprehend individuals who shoplift and dishonest employees
- Understand and leverage de-escalation tools to provide a safe and secure environment for customers and colleagues
- Recover stolen merchandise
- Research and provide statements and evidence to support investigations
- Prepare reports on theft incidents, investigations, and audits
- Maintain strict compliance with the law and company policies regarding apprehensions, searches, and evidence preservation
- Build and maintain partnerships with store colleagues and outside groups, such as law enforcement
- Testify in court for criminal and civil cases
- Train colleagues on protocols to help protect company assets
- Respond to alarm conditions and work on special assignments
- Facilitate first aid for customers and colleagues
Requirements
- High School Diploma or equivalent
- Obtain and maintain required licenses, trainings, and certifications
- Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality
- Ability to communicate and share information with diverse groups of customers and peers
- Resourceful self-starter who can adapt quickly to changing priorities
- Enjoy working as part of a team, as well as independently
Benefits
- An inclusive, challenging, and refreshingly fun work environment
- Empowerment to perform impactful work with tangible results
- Coverage across medical, dental, vision, and retirement
- Employee Assistance Program (mental health and financial literacy resources)
- Fully-Funded education benefits may include 100% of tuition, books, and fees
- Merchandise discounts
- Colleague Resource Groups (CRGs), give-back/volunteer opportunities
