Asset Protection Manager

$47,600 - $88,400/Yr

JCPenney - Tacoma, WA

Full-time - Manager

Tacoma, WA

10,001+ employees

General Merchandise Retailers

About the position

As an Asset Protection Manager (APM) at JCPenney, you will lead Asset Protection activities for your assigned unit, ensuring compliance with company policies and procedures to drive sales and profits. Your role will involve a combination of team development, internal and external investigations, and shrink and safety management. You will be responsible for conducting developmental conversations with your direct reports, maintaining notes on their strengths and opportunities, and ensuring that the Asset Protection team is well-trained and adheres to company directives. You will actively engage with associates on the sales floor, providing coaching and guidance to enhance their performance and development. In addition to team development, you will proactively identify potential acts of theft and fraud by observing both associate and customer activities. This includes reviewing exception reports and investigation referrals, interviewing associates suspected of theft or fraud, and ensuring that all Asset Protection documentation is complete and accurate. You will also communicate external theft trends to associates and collaborate with other retailers to identify Organized Retail Crime (ORC) groups and patterns. Your role will require you to attend hearings as necessary and maintain relationships with local law enforcement and mall security partners. You will tailor the company's Asset Protection direction to your specific store, creating innovative ways to educate and motivate store teams to focus on shrinkage reduction and safety. This includes coaching store associates on maintaining a safe work environment and conducting periodic audits to ensure adherence to merchandise protection standards. Your ability to hold your team accountable for performance, celebrate wins, and empower individuals will be crucial in achieving the shared goals of the organization.

Responsibilities

• Conduct developmental conversations with direct reports and maintain notes/observations of strengths and opportunities.
• Interview, hire, and train Asset Protection talent for the store.
• Ensure Asset Protection team follows directives, policies, and procedures.
• Actively walk the floor and coach associates to enhance their development.
• Proactively identify potential acts of theft and fraud by observing activities and reviewing reports.
• Interview associates suspected of theft or fraud in accordance with company policies.
• Review and ensure all Asset Protection documentation is complete and accurate.
• Communicate external theft trends to associates and partner with other retailers to identify ORC groups.
• Attend hearings as required and update files with court-related outcomes.
• Create and maintain relationships with local law enforcement and mall security partners.
• Tailor company Asset Protection direction to the store and educate teams on shrinkage reduction and safety.
• Coach store associates on maintaining a safe work environment and inventory maintenance processes.
• Periodically audit departments for merchandise protection standard adherence.

Requirements

• Proven experience in asset protection or loss prevention management.
• Strong leadership skills with the ability to develop and motivate a team.
• Excellent communication and interpersonal skills.
• Ability to analyze data and identify trends related to theft and fraud.
• Knowledge of retail operations and safety standards.

Nice-to-haves

• Experience in retail management or operations.
• Familiarity with Organized Retail Crime (ORC) investigations.
• Certification in loss prevention or asset protection.

Benefits

• Eligible for bonus under the Management Incentive Plan.
• Competitive benefits package including medical/dental/vision insurance.
• Term life insurance.
• Paid vacation and holidays.
• 401(k) with company match.
• Associate discount on JCPenney merchandise.