Bath & Body Works - Brandon, FL
posted 4 months ago
At Bath & Body Works, we are dedicated to fostering a diverse, equitable, and inclusive culture that prioritizes exceptional customer experiences. The Safe and Secure Ambassador (SSA) plays a crucial role in protecting people, the brand, and property within the store environment. The SSA's mission is to assist the store team in minimizing risks related to life safety, theft, and fraud through effective communication, partnerships, and education at all levels. This position is vital in creating a safe shopping environment for our customers and associates alike. The SSA will engage with customers and associates at the front of the store, establishing a strong presence that supports sales and enhances the overall shopping experience. Responsibilities include greeting customers warmly, providing support during emergencies, and promoting a strong physical security culture by educating the team on policies and procedures. The SSA will also be involved in problem-solving during extreme store events, documenting and communicating trends related to asset protection, and collaborating with the Regional Asset Protection Manager (RAPM) to address safety and security incidents. In addition to these responsibilities, the SSA will assist in merchandise recoveries, follow up on action plans related to the Shrink Protection Program, and work closely with law enforcement to resolve open cases. The role requires a commitment to ethical conduct, safety, and compliance, as well as the ability to educate and develop the team on shortage and safety behaviors. The SSA will also perform other duties as needed based on business requirements and direction from store management.