Lowe's - DeLand, FL

posted 4 months ago

Part-time,Full-time - Mid Level
DeLand, FL
Building Material and Garden Equipment and Supplies Dealers

About the position

As an Asset Protection & Safety Manager (APSM) at Lowe's, you will play a crucial role in ensuring a safe and secure environment for both customers and associates. Your primary responsibility will be to oversee and coordinate programs and processes aimed at minimizing loss while maintaining a safe working and shopping environment. This includes monitoring receiving, shipping, and selling patterns within the assigned store to identify potential issues and implement effective solutions. You will work closely with the Store Operational Leadership team to ensure that all associates deliver friendly, professional, and timely service to customers, thereby enhancing the overall shopping experience. In this role, you will champion initiatives and establish processes and controls that improve safety, shrink, and security outcomes. You will be seen as an expert on safety reports, guidelines, and regulations, and will be responsible for coaching and training associates on best practices in asset protection and safety. Additionally, you will monitor inventory levels to help mitigate shrink and shortages, and may need to respond to violent altercations to ensure the safety of customers and staff. Your ability to analyze business documents, conduct retail investigations, and utilize physical security systems will be essential in this position. This role does not require regular travel; however, occasional travel may be necessary for meetings, training sessions, or to support neighboring stores. You will generally be scheduled for 39 to 40 hours per week for full-time positions or up to 25 hours per week for part-time positions, with the possibility of additional hours based on store needs. Availability for morning, afternoon, and evening shifts any day of the week is required.

Responsibilities

  • Help the Store Operational Leadership team ensure associates deliver friendly, professional, timely service to all customers.
  • Monitor receiving, shipping, and selling patterns for the assigned store.
  • Champion initiatives and establish processes and controls that improve safety/hazmat, shrink, and security outcomes.
  • Oversee and coordinate programs and processes to minimize loss while maintaining a safe working and shopping environment.
  • Monitor and solve for criminal activities within the store.
  • Coach and train associates on asset protection and safety best practices.
  • Oversee inventory levels to help mitigate shrink and shortages.
  • Respond to violent altercations to keep customers and staff safe.
  • Analyze business documents such as P&L and exception reports.
  • Conduct retail investigations and utilize physical security systems.

Requirements

  • Bachelor's Degree or higher OR High School Diploma or equivalent and 3 years of relevant work experience (e.g., retail or Asset Protection).
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Nice-to-haves

  • Bachelor's Degree in Criminal Justice, Safety, Business, or related Asset Protection field.
  • National certified training program (e.g., Wicklander-Zuwalski or Reed training).
  • Professional accreditation (e.g., APQ, APC) or equivalent experience.
  • 2 years of experience directly or indirectly supervising employees including coaching, mentoring, directing, training, performance management, and recognition.
  • 2 years of experience as a Manager in a retail environment.
  • 1 year of experience conducting quality reviews/audits.
  • Demonstrated experience analyzing business documents (e.g., P&L, exception reports).
  • Demonstrated experience conducting retail investigations and using physical security systems (e.g., CCTV, EAS).

Benefits

  • Health insurance coverage
  • Dental insurance coverage
  • 401k benefit for retirement savings plan
  • Paid holidays
  • Paid time off (PTO)
  • Employee discount programs
  • Professional development opportunities
  • Tuition reimbursement
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